Terry-Ann Capers
Colonial Heights,VA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Deputy Sheriff
Richmond Sheriff Office
Richmond, VA
08.2020 - 11.2022
- Assisted in the transportation of inmates between facilities, ensuring their safety during transfers while maintaining strict adherence to all security protocols.
- Collaborated with fellow deputies and supervisors to maintain order within the facility and promptly address any conflicts or incidents that occurred.
- Supervised daily recreation activities for inmates to promote physical health, mental well-being, and constructive use of time while incarcerated.
- Promoted a culture of respect within the facility by modeling professional behavior and treating all inmates fairly regardless of their personal background or circumstances.
Correctional Sergeant
Sussex II State Prison
Waverly, VA
09.2018 - 08.2020
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Resolved issues and disputes between inmates professionally and respectfully.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Responded to emergency situations and provided first aid following facility guidelines.
- Handled inmate counts and searches for missing inmates.
- Completed daily work report sheets and delegated tasks to employees.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Fostered a culture of respect among staff members through open communication channels and team-building exercises.
Home Health Aide
Helping Hands, Etc
Brooklyn,NY
02.2015 - 09.2018
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Dispatcher
Executive Transportation
Brooklyn, NY
11.2009 - 01.2015
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Answered phone calls and responded to customer emails.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Banking Consultant
First Bank
St. Thomas, VI
08.2007 - 11.2009
- Extended and sustained relationships with customers to maintain and grow business.
- Worked with customers to procure updated financial information on continuous basis.
- Acquired collateral documents to be utilized as security on loans in accordance with banking policies.
- Communicated lending decisions to customers.
- Balanced teller drawers and ATM cash.
- Opened, closed, and updated accounts for customers.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Education
No Degree - Deputy Sheriff
DCJS
Richmond, VA01.2021
High School Diploma -
University of The Virgin Islands
06.2005
Skills
- De-Escalation Techniques
- Integrity and ethics
- Incident Response
- Emergency Response
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Money handling abilities
Timeline
Deputy Sheriff
Richmond Sheriff Office
08.2020 - 11.2022
Correctional Sergeant
Sussex II State Prison
09.2018 - 08.2020
Home Health Aide
Helping Hands, Etc
02.2015 - 09.2018
Dispatcher
Executive Transportation
11.2009 - 01.2015
Banking Consultant
First Bank
08.2007 - 11.2009
No Degree - Deputy Sheriff
DCJS
High School Diploma -
University of The Virgin Islands