Terry-Anne Snape
Philadelphia,PA
Summary
Results-driven Associate Employee Conduct Officer with over 8 years of experience in employee conduct, compliance, and investigations within the financial services industry. A proven leader in managing complex, firm-wide conduct programs, including the successful rollout of attestations to over 320,000 employees. Expert in end-to-end investigations, quality assurance, process optimization, and stakeholder engagement. Adept at leveraging data analysis to drive strategic initiatives and enhance the control environment. Eager to apply investigative expertise and strategic thinking to the Personal Account Dealing Investigations and Violations role to safeguard firm integrity.
Overview
17
17
years of professional experience
Work History
Associate Employee Conduct Officer
JP Morgan Chase
Newark, DE
02.2019 - Current
- Serve as a key leader in the Employee Conduct team, managing critical compliance programs, leading complex investigations, and driving strategic initiatives that enhance the firm's control environment.
- Investigations & Violation Management: Serve as the primary investigator and point of contact for Outside Interest and Code of Conduct inquiries. Manage the end-to-end "Compliance Hold" process for approximately 900 individuals, verifying employee status with managers and HR to ensure regulatory compliance and the integrity of the attestation process.
- Quality Assurance & Control: Lead data reconciliation for firm-wide initiatives, such as the 2024 Code of Conduct Affirmation, which encompassed 311,216 global employees, achieving a 100% completion rate. Perform quality reviews of data and processes to ensure accuracy and adherence to procedural guidelines.
- Strategic Initiative Leadership: Played a pivotal role in developing and launching the Global Compliance Attestation (GCA), which simplified five annual attestations into one, driving efficiency for over 320,000 users. Articulated business requirements, advocated for essential functionality, and led UAT and production validation to ensure a seamless deployment.
- Process Optimization & Business Analysis: Enhanced tracking and reporting processes to increase efficiency and reduce manual reconciliation for the 2024 Code of Conduct Affirmation rollout. Streamlined workflows and automated key steps, resulting in a reduction of over 200,000 attestation-related emails. Regularly identify control gaps and implement corrective actions.
- Stakeholder & Cross-Functional Collaboration: Act as the primary liaison between the Conduct team, Tech, Project Managers, Conflicts, Equity, and local Compliance Officers. Manage an exceptionally high volume of JIRA requests and collaborate with global partners to resolve production issues and implement enhancements.
- Reporting & Communication: Draft and deliver clear, effective communications to employees and managers. Prepare and present comprehensive reports on key programs (Code of Conduct Affirmation, Outside Interest Certification) to senior management, highlighting accomplishments, lessons learned, and key metrics. Provided guidance to approximately 2,000 managers on compliance matters.
Social Compliance Specialist
Perry Ellis International
Doral, FL
12.2008 - 09.2017
- Enforced the company's Code of Conduct standards across a global supply chain, ensuring compliance with internal policies and private label customer requirements.
- Managed and conducted compliance-related investigations by analyzing audit reports for completeness, accuracy, and adherence to standards.
- Acted as a key liaison between suppliers and private label customers to resolve identified deficiencies and ensure corrective actions were implemented.
- Maintained and managed a factory compliance database and supplier matrix, ensuring data accuracy and integrity.
Education
Bachelor's Degree - Business Finance
Wilmington University
Skills
- Microsoft Office Suite: Expert in Excel (Pivot Tables, Macros, Data Analytics), PowerPoint, Visio (Process Mapping), and Outlook
- Compliance & Project Tools: SAP Business Objects, JIRA, Google Apps (Drive, Docs, Sheets), User Acceptance Testing (UAT)
Timeline
Associate Employee Conduct Officer
JP Morgan Chase
02.2019 - Current
Social Compliance Specialist
Perry Ellis International
12.2008 - 09.2017
Bachelor's Degree - Business Finance
Wilmington University
KEY ACCOMPLISHMENT & MANAGER FEEDBACK (2025 Review)
- Played a pivotal role in developing and launching the Global Compliance Attestation (GCA).
- Articulated business requirements and advocated for essential functionality for the Code of Conduct program.
- Served as the main contact for managers, responding to ~2,000 emails and managing GCA Compliance Hold process.
- Appointed as delegate for the Product Area Owner to lead the 2026 expansion of the Global Compliance Attestation.