TERRY BANU
Houston,TX
Summary
Dynamic Certified Nursing Assistant with a proven track record at The Crescent Rehab Centre, enhancing patient wellbeing through high-quality personal care and effective communication. Excelled in fast-paced environments, demonstrating adaptability and empathy. Currently completing a diploma in nursing expected to graduate in December 2024, aiming to transition into a licensed vocational nurse role to further utilize clinical skills and commitment to patient centered care.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
The Crescent Rehab Centre
06.2023 - Current
- Provide high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Supported needs of 10 to 15 patients per day in long term care.
- Assist patients with daily living activities for enhanced comfort and wellbeing.
- Promote good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answer call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Serve as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Performs accurate documentation of patient information according to established protocols for record-keeping purposes.
- Care for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Utilize therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Reduce fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Customer Service Representative
Walgreen's Pharmacy
02.2017 - 04.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled over 20 escalated calls everyday efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Licensed Vocational Nursing
Galen College of Nursing
Houston, TX12-2024
Healthcare
Houston Community College
Houston, TX04-2023
Skills
- Proficient in Electronic Health records and medical equipment operation
- Vital sign monitoring
- Time management, adaptability in fast paced environments, and cultural sensitivity
- Reliable team player
- Knowledge of HIPAA and patient confidentiality standards
- Compassion and empathy for patients and families
- Adaptable
- Activity coordination
Certification
- CNA - Certified Nursing Assistant
- CPR certification
- Basic life support(BLS)certification, America heart association.
Timeline
Certified Nursing Assistant
The Crescent Rehab Centre
06.2023 - Current
Customer Service Representative
Walgreen's Pharmacy
02.2017 - 04.2023
- CNA - Certified Nursing Assistant
- CPR certification
- Basic life support(BLS)certification, America heart association.
Licensed Vocational Nursing
Galen College of Nursing
Healthcare
Houston Community College
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