Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic
Terry Bitner

Terry Bitner

Mount Joy,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Systems Engineer

Avail Technology Solutions
Lancaster, PA
01.2023 - Current
  • Oversee all accounts and support specialists
  • Scope out and lead various infrastructure projects for all accounts
  • Resolve all Tier 3 & 4 escalations
  • Onboard new accounts from various industries and company sizes
  • Oversee cyber security for each client.

IT Manager

Keystone Custom Homes
Lancaster, PA
06.2022 - 01.2023
  • Lead 1 help desk technician & 2 college interns
  • Manage project development & communication with programming/development/app testing teams/contractors
  • Assume IT Project Manager responsibilities.

IT Project Manager

Keystone Custom Homes
Lancaster, PA
01.2022 - 06.2022
  • IT Infrastructure Overhaul (VMWare, Cisco Meraki, Azure)
  • Work with outside vendors on company projects
  • Salesforce consulting
  • Data Migration (cleaning dirty data)
  • Create BCDR Plan
  • Automation consulting
  • Use Microsoft 365 in its entirety
  • Attack Simulation & Cyber Security Training - Microsoft 365
  • Reporting & Data Analytics
  • Assist with leading IT Staff
  • Implement SLAs for Project & Ticketing System (based off of ITIL Framework)
  • Plan for 5 nines uptime.

Systems Administrator

Vizo Financial
Harrisburg, PA
07.2019 - 01.2022
  • Sole company-wide Salesforce Advanced Administrator
  • Create and build custom reports for all account managers
  • Provide financial reports to account managers and C-suite on a weekly, monthly, and quarterly basis
  • OPCON Advanced Administrator; build automated systems in OPCON; received certification in 2020.

IT Specialist II

Vizo Financial
Harrisburg, PA
07.2018 - 09.2019

Desktop Support Analyst

Bell & Evans
Fredericksburg, PA
01.2018 - 07.2018

IT Helpdesk Technician

Cornerstone Operations Group
Lancaster, PA
05.2016 - 01.2018

Education

Associates Degree, Computer & Network Systems Administration -

Thaddeus Stevens College of Technology
Lancaster, PA
05.2016

Computer Systems Technology Certification -

Lancaster County Career & Technology Center
Mount Joy, PA
05.2013

Skills

    • Server OS
    • Windows OS, Apple iOS
    • VMWare, HyperV & Proxmox
    • Microsoft 365 Administration
    • Cyber Security
      • Kaseya
      • Infrastructure Overhaul
      • IT Management
      • Cloud Data Migration
      • Salesforce

Certification

Tyco Cabling Certified

Timeline

Systems Engineer

Avail Technology Solutions
01.2023 - Current

IT Manager

Keystone Custom Homes
06.2022 - 01.2023

IT Project Manager

Keystone Custom Homes
01.2022 - 06.2022

Systems Administrator

Vizo Financial
07.2019 - 01.2022

IT Specialist II

Vizo Financial
07.2018 - 09.2019

Desktop Support Analyst

Bell & Evans
01.2018 - 07.2018

IT Helpdesk Technician

Cornerstone Operations Group
05.2016 - 01.2018

Associates Degree, Computer & Network Systems Administration -

Thaddeus Stevens College of Technology

Computer Systems Technology Certification -

Lancaster County Career & Technology Center
Terry Bitner