Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Systems Engineer
Avail Technology Solutions
Lancaster, PA
01.2023 - Current
Oversee all accounts and support specialists
Scope out and lead various infrastructure projects for all accounts
Resolve all Tier 3 & 4 escalations
Onboard new accounts from various industries and company sizes
Oversee cyber security for each client.
IT Manager
Keystone Custom Homes
Lancaster, PA
06.2022 - 01.2023
Lead 1 help desk technician & 2 college interns
Manage project development & communication with programming/development/app testing teams/contractors
Assume IT Project Manager responsibilities.
IT Project Manager
Keystone Custom Homes
Lancaster, PA
01.2022 - 06.2022
IT Infrastructure Overhaul (VMWare, Cisco Meraki, Azure)
Work with outside vendors on company projects
Salesforce consulting
Data Migration (cleaning dirty data)
Create BCDR Plan
Automation consulting
Use Microsoft 365 in its entirety
Attack Simulation & Cyber Security Training - Microsoft 365
Reporting & Data Analytics
Assist with leading IT Staff
Implement SLAs for Project & Ticketing System (based off of ITIL Framework)
Plan for 5 nines uptime.
Systems Administrator
Vizo Financial
Harrisburg, PA
07.2019 - 01.2022
Sole company-wide Salesforce Advanced Administrator
Create and build custom reports for all account managers
Provide financial reports to account managers and C-suite on a weekly, monthly, and quarterly basis
OPCON Advanced Administrator; build automated systems in OPCON; received certification in 2020.
IT Specialist II
Vizo Financial
Harrisburg, PA
07.2018 - 09.2019
Desktop Support Analyst
Bell & Evans
Fredericksburg, PA
01.2018 - 07.2018
IT Helpdesk Technician
Cornerstone Operations Group
Lancaster, PA
05.2016 - 01.2018
Education
Associates Degree, Computer & Network Systems Administration -
IT Director (Cybersecurity | Infrastructure | Core Systems) at Mount Sinai Health SystemIT Director (Cybersecurity | Infrastructure | Core Systems) at Mount Sinai Health System