TERRY BOISSY
Hudson,FL
Summary
Registered Nurse, RN Supervisor, and Certified Case Manager with a background in care coordination, chronic disease support, and interdisciplinary collaboration. Brings strong assessment, referral management, and documentation skills to support diverse patient needs, remove barriers to care, and guide families and caregivers toward the right resources.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Case manager
ACL Senior advocates and care coordinators
Crystal, FL
02.2024 - 05.2026
- Coordinated referrals for medical, social, and support services to enhance client access.
- Facilitated communication among clients, families, caregivers, social services, and agencies to ensure comprehensive support for client needs.
- Guided seniors in navigating benefits and supportive programs to enhance quality of life.
- Worked with healthcare teams to remove care barriers.
- Supported assessments for senior clients by ACL advocates and care coordinators.
Supervisor Position
Centene/Wellcare Tampa
12.2015 - 12.2023
- Led team of 15-30 individuals, fostering professional growth and establishing accountability.
- Oversaw production and quality, executing corrective actions to uphold standards.
- Coordinated cross-team workflows and facilitated monthly efficiency meetings to enhance collaboration.
- Trained supervisors on payroll, expense claims, and administrative processes to enhance management efficiency.
- Built contingent worker teams and directed onboarding activities from start to finish.
Pre-Supervisor in Disease Management
Centene/Wellcare Tampa
06.2014 - 12.2023
- Advocated for patient needs within interdisciplinary teams and executed treatment plans, ensuring comprehensive care delivery.
- Developed patient-centered care plans and coordinated specialty service referrals, enhancing patient outcomes.
- Educated members with chronic conditions, assessed needs, promoted relevant services, and facilitated onboarding of new staff as preceptor, strengthening team capability.
Customer Service Manager, ALF Manager, Care Plan Coordinator, Liaison RN, Home Health Director of Nursing
HPH Hospice and Home Health Care
Hudson , FL
01.2002 - 01.2014
- Directed customer service, ALF management, care plan coordination, liaison nursing, and home health nursing activities.
Case Manager
Regional Medical Center Bayonet Point Hospital
Hudson , FL
01.1992 - 01.2002
- Advanced through multiple roles to serve as Case Manager.
- Assessed client needs and identified community support services
- Advocated client needs during coordination with community partners
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
Education
Bachelors of Science - Health Care Administration
St. Leo University
San Antonio, TX05-2002
Associate of Science - Nursing
Pasco Hernando Community College
New Port Richey, FLSkills
- Care coordination
- Referral management
- Chronic disease management
- Disease management
- Patient evaluation
- Patient education
- Benefits navigation
- Workflow optimization
- Interdisciplinary collaboration
- Healthcare relationship building
- Critical thinking and judgment
- Patient advocacy and empowerment
Personal Information
Title: RN AND CERTIFIED CASE MANAGER
Certification
- RN, Florida Compact License 7278432
- Certified Case Manager 426107
Timeline
Case manager
ACL Senior advocates and care coordinators
02.2024 - 05.2026
Supervisor Position
Centene/Wellcare Tampa
12.2015 - 12.2023
Pre-Supervisor in Disease Management
Centene/Wellcare Tampa
06.2014 - 12.2023
Customer Service Manager, ALF Manager, Care Plan Coordinator, Liaison RN, Home Health Director of Nursing
HPH Hospice and Home Health Care
01.2002 - 01.2014
Case Manager
Regional Medical Center Bayonet Point Hospital
01.1992 - 01.2002
Bachelors of Science - Health Care Administration
St. Leo University
Associate of Science - Nursing
Pasco Hernando Community College