Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Branch

Humble,TX

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Server/ Caterer/Manager

Italiano's Restaurant
04.2017 - Current
  • Assisted in training new hires, resulting in a more efficient workforce and reduced turnover.
  • Oversaw cash handling procedures, ensuring accurate accounting of all transactions during each shift.
  • Organized successful private events within the establishment, showcasing our ability to cater to a diverse range of customer needs and expectations.
  • Trained servers on order management, food service quality and how to build rapport with guests.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Championed teamwork among the server staff, creating a supportive work environment that encouraged collaboration and efficiency improvements.
  • Provided conflict resolution for dissatisfied customers, maintaining a positive dining atmosphere.
  • Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for fine dining restaurant with social relevancy and intentionality.

Virtual Relay Interpreter (VRI)

ZVRS
01.2021 - 05.2023
  • Enhanced communication access by providing accurate and efficient video relay interpreting services.
  • Maintained a high level of professionalism and confidentiality when handling sensitive information during video relay calls.
  • Supported clients with diverse needs through customized interpretation approaches tailored to their specific situations.
  • Maintained message content, tone, and emotion as closely as possible.
  • Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
  • Adapted quickly to changing circumstances within calls, ensuring seamless transitions between topics or speakers as needed.

Manager

Sprint
05.2012 - 10.2015
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Onboarded new employees with training and new hire documentation.
  • Accomplished multiple tasks within established timeframes.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

Education

Associate Of Applied Science - American Sign Language (ASL)

Lone Star College System
Spring, TX
05.2023

Skills

  • English/ ASL Fluency
  • Client Support
  • Simultaneous Interpretation
  • Accuracy Verification
  • Guest Relations Management
  • Sales Expertise
  • Order Accuracy
  • Point of Sale Operation
  • Strong Work Ethic
  • Organizational Skills
  • Effective Communication
  • Problem Solving
  • Courteous Phone Demeanor

Timeline

Virtual Relay Interpreter (VRI)

ZVRS
01.2021 - 05.2023

Server/ Caterer/Manager

Italiano's Restaurant
04.2017 - Current

Manager

Sprint
05.2012 - 10.2015

Associate Of Applied Science - American Sign Language (ASL)

Lone Star College System
Terry Branch