Office 365
Terry Brownfield
Groveland
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
10
10
years of professional experience
Work History
IT Field Service Technician
Orlando Utility's Commision
09.2020 - 01.2024
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware, devices, and software to set up work stations for employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Generated reports to track performance and analyze trends.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Installed and configured operating systems and applications.
- Configured and tested new software and hardware.
- Applied effective time management techniques to meet tight deadlines.
Senior I.T.Tech
Reliant Group Inc
10.2013 - 03.2020
- Cultivated interpersonal skills by building positive relationships with others.
- Self-motivated, with a strong sense of personal responsibility.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Applied effective time management techniques to meet tight deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered services to customer locations within specific timeframes.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Education
Associate of Applied Science - Computer Security And Network Technician
Lake Washington Institute of Technology
Kirkland, WA06-2013
Skills
- Hardware installation
- Network administration
- Remote support
- Hardware upgrades
- Active directory
- Software updates
- Help desk support
- Software installation
- Wireless networking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
Office 2019
Remote Desktop
BMC Client Management
BMC Footprints
Dameware Remote
Windows 7
Windows 10
Windows 11
Adobe DC
Interests
Sport Cards and Pokemon
Timeline
IT Field Service Technician
Orlando Utility's Commision
09.2020 - 01.2024
Senior I.T.Tech
Reliant Group Inc
10.2013 - 03.2020
Associate of Applied Science - Computer Security And Network Technician
Lake Washington Institute of Technology
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