Terry Bublitz
Columbus,OH
Summary
Product-focused operations and analytics professional with deep experience supporting ATM platforms, device availability, and customer-impacting banking services. Strong background partnering with Product Managers, vendors, and cross-functional teams to analyze metrics, identify opportunities, document requirements, and improve product performance across the lifecycle. Known for translating operational data into actionable product insights.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Transactions Analyst
JP Morgan Chase
07.2024 - Current
- Partner with Product, Operations, Facilities vendors, and support teams to maintain ATM product availability and performance across the fleet.
- Lead bi-weekly Current State reviews, analyzing device availability, outage trends, and recovery timelines to inform prioritization decisions.
- Identify areas for improvement within the department's current Standard Operating Procedures (SOPs) and present recommendations to management for potential revisions.
- Monitor daily product metrics including uptime, time-to-restore, and service quality, escalating risks to SLAs and customer experience.
- Investigate recurring device issues, author Level 3 support tickets, and contribute to root-cause analysis and long-term solution planning.
- Participate in weekly strategy sessions focused on aged issues, cost impacts, and accelerated remediation plans.
- Complete the PNC report daily, ensuring that the root hardware cause for any missing deposit transactions is accurately identified and documented.
- Retrieve ATM logs and forward them to L3 vendors to obtain recommendations for appropriate resolution of the hardware issue.
Branch Manager
ATM Solutions
01.2024 - 07.2024
- Led a team of 16+ supporting daily branch and ATM operations, ensuring consistent execution and service quality.
- Monitored operational performance and implemented corrective actions to improve customer satisfaction and reliability.
- Supported end-to-end branch operations, balancing customer needs with operational constraints.
- Managed branch financials including budgeting, forecasting, and expense tracking to support data-driven decisions.
Vault Manager
ATM Solutions
04.2013 - 01.2024
- Oversaw high-volume ATM cash operations, ensuring accuracy, security, and system integrity.
- Performed mid day and end of day vault audits.
- Conducted audits, reconciliations, and reporting using Namsys software to support ATM dispensing accuracy and availability.
- Maintained historical ledgers and customer liability reporting to ensure transparency and data quality.
- Supervised staff and enforced dual-control and compliance protocols to mitigate risk and loss.
Route Technician
ATM Solutions
10.2012 - 11.2013
- Troubleshot, serviced, and replenished ATM hardware across multiple manufacturers (NCR, Diebold, Hyosung, Tranax).
- Participated in after-action reviews, identifying improvement opportunities and implementing corrective actions.
- Supported continuous improvement initiatives through disciplined execution and feedback.
Patriot Missile Fire Control Operator
US Army
04.2010 - 09.2012
- Monitored system performance indicators to ensure operational readiness and reliability.
- Supported continuous improvement initiatives through disciplined execution and feedback.
- Coordinated maintenance schedules for critical equipment, minimizing downtime and disruptions.
- Assisted in the development of new tactics and techniques for the effective use of Patriot Fire Control systems in various scenarios.
Education
High School Diploma -
Pickerington High School
PickeringtonSkills
- Product Operations & Optimization
- ATM & Teller Platform Support
- Customer Experience & Journey Awareness
- Product Metrics (Availability, Time-to-Restore, Cost, Quality)
- Cross-Functional Collaboration
- User & Operational Research
- Requirements, Epics & User Story Support
- Process & SOP Improvement
- ServiceNow & WOrkflow Management
- Risk, Controls & Compliance
- Analytical Thinking
- Excellent Time Management Skills
Certification
- Introduction to Data - GO/DataCamp
- Communicating Data Insights - GO/DataCamp
Timeline
Transactions Analyst
JP Morgan Chase
07.2024 - Current
Branch Manager
ATM Solutions
01.2024 - 07.2024
Vault Manager
ATM Solutions
04.2013 - 01.2024
Route Technician
ATM Solutions
10.2012 - 11.2013
Patriot Missile Fire Control Operator
US Army
04.2010 - 09.2012
High School Diploma -
Pickerington High School