Austin Doran
Columbus,Ohio
Summary
Highly adaptable tech specialist that has experience with troubleshooting, resolving and maintaining technology services while using SRE monitoring/logging tools in tandem with Application Monitoring Technologies to operate in Incident Management processes. Who fosters a growth mindset with the desire to learn more influencing others in the same way.
Overview
2
2
years of professional experience
Work History
Transactions Analyst
JP Morgan Chase
02.2024 - Current
- Demonstrated strong attention to detail while validating critical information by reviewing past ticket history to form conclusions, coaching/learning opportunities, to identify trends, and room for improvement.
- Developed and maintained Tableau dashboards for leadership to utilize on their business review and track progress.
- Facilitated proficient written and verbal communication skills when describing the issues the specialists encounter in the technical production environments to higher ups to work on process improvement.
- Led the UiPath Migration in the Bots production environment which entailed migrating the bots from WinAutomation to UiPath, updating and training specialists on the info to carry out incidents in production, quantifying my work by creating Standard of Procedures for the current and future specialists to follow in production. Ultimately onboarding 53 bots for the department to monitor and maintain in the Bots production environment in the year of 2024.
- Justifying the ability to analyze and understand complex issues allowing me to collaborate and train the rest of the team in the process, using proficient problem solving skills by providing effective solutions for their issues.
- After streamlining the Bots process, formulated QA questions for the Quality team to audit and follow to ensure the right quality and SLA standards are being met in production for the Bots environment.
- Using excellent collaboration skills by working in a diverse environment with our overseas team members to foster an atmosphere of inclusion.
Transactions Specialist IV - III
JP Morgan Chase
10.2022 - 02.2024
- Demonstrated mastery in the newly established Robotics space in the department allowing me to train the rest of the staff in the process.
- Using Incident Management tools including Service Now.
- Troubleshooting, resolving and maintaining the health and efficiency of our clients/stakeholders Bots.
- Using SRE monitoring/logging tools like Grafana dashboards including the ability execute SQL queries to retrieve information, and Splunk logging system to identify exceptions and errors and process flow of the bots.
- Using Application Monitoring technologies like Sophia, Grafana, Splunk, UiPath Orchestrator.
- If unable to resolve the issue within scope or identified a chronic issue for a bot the issue would be escalated with the possibility of a JIRA being created for maintenance.
Education
Bachelor's - Business IT
North Carolina A&T State University
Greensboro, NC01-2028
Certificate - Google Cloud Platform
Google
01-2025
Certificate - Web Development
Chegg
03-2024
Associates - General Education
The Ohio State University
Columbus, OH06-2021
Skills
- Versed in JavaScript, HTML, CSS
- Python Fundamentals
- Problem Solving
- Collaboration
- Easy going attitude
- Attention to detail
- Critical thinking
- Ability to work well individually or with others
- Driven work ethic
- Ability to learn quickly
- Ability to work in a fast paced environment
- Reliable and punctual
- Growth mindset
- Well spoken
Timeline
Transactions Analyst
JP Morgan Chase
02.2024 - Current
Transactions Specialist IV - III
JP Morgan Chase
10.2022 - 02.2024
Bachelor's - Business IT
North Carolina A&T State University
Certificate - Google Cloud Platform
Google
Certificate - Web Development
Chegg
Associates - General Education
The Ohio State University