Terry Ciarlante
Summary
Achieved significant customer satisfaction and operational efficiency at Carollo's Family Restaurant and Harrah's Casino And Resort by leveraging exceptional customer service and cash handling skills. Fostered a culture of cleanliness and professional appearance, leading to enhanced guest engagement and repeat business. Demonstrated strong work ethic by effectively multitasking and resolving disputes, contributing to a positive and productive work environment.
Overview
43
43
years of professional experience
Work History
Server
Carollo's Family Restaurant
Cross Keys And New Freedom Rd, Berlin NJ
09.2021 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Manager
Harrah's Casino And Resort
Atlantic City
06.2007 - 06.2016
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Casino Floor Manager
Tropicana
Atlantic City, NJ
11.1981 - 06.2007
- Organized and controlled [Number] blackjack and poker tournaments every day
- Championed responsible gambling initiatives within the facility, educating patrons about resources available for support should they need assistance.
- Collaborated with other department heads to create a seamless guest experience across all areas of the casino.
- Fostered a culture of excellent customer service, leading by example and setting clear expectations for staff behavior and performance.
- Incorporated feedback from guests into improvements for both gaming offerings and overall guest experience at the establishment.
- Promoted a positive work environment by encouraging teamwork, open communication, and ongoing professional development for staff members.
- Enhanced security measures, reducing instances of theft and ensuring patron safety within the establishment.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
Education
High School Diploma -
Camden County Technical
Winslow, Nj06.1977
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
Timeline
Server
Carollo's Family Restaurant
09.2021 - 05.2024
Manager
Harrah's Casino And Resort
06.2007 - 06.2016
Casino Floor Manager
Tropicana
11.1981 - 06.2007
High School Diploma -
Camden County Technical