Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Clements

Rector,AR

Summary

Knowledgeable service technician with a solid background in diagnosing and repairing complex mechanical issues. Successfully executed maintenance tasks and troubleshooting techniques to ensure optimal equipment performance. Demonstrated technical expertise and problem-solving abilities in fast-paced environments.

Overview

15
15
years of professional experience

Work History

Service Technician Leader

Baker Implement
11.2020 - Current
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Developed strong relationships with clients, resulting in repeat business and referrals.

Service Technician

Legacy Equipment Company
08.2017 - 11.2020
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Inspected equipment to diagnose operational issues.

Service Technician

Jonesboro Tractor Sales
05.2010 - 08.2017
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Located and removed defective parts for skilled adjustment, repair or replacement.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Increased repeat business through exceptional customer service and high-quality workmanship on all repairs.
  • Maintained accurate records of time and materials required to perform repairs and service.

Education

Automotive Service Technology - Automotive

Black River Technical College
Pocahontas, AR
05-2010

Skills

  • Kubota-Preventative Maintenance Inspection
  • Kubota-Maintenance Procedures
  • Kubota-Electrical
  • Kubota-Hydraulics
  • Kubota-Powertrain
  • Kubota-Brakes, Steering and Suspension
  • Stihl
  • Badboy
  • ExMark
  • Cub Cadet
  • Echo
  • Walker Mowers
  • LS Tractors
  • Kubota-Backhoe, Skidsteer, Excavator Maintenance Cert
  • Various Online and In Person Certifications documentation through John Deere University
  • Case Utility Medium Tractor Professional Technician
  • Case Utility Light Tractor Professional Technician
  • Case Round Baler Master Technician
  • Case Round Baler Professional Technician
  • Case Customer Service Fundamentals
  • Case CIH Combine Header Professional Technician
  • Case Technician Fundamental Ag Certification
  • Case System Tool Fundamental Technician
  • Case Precision Farming Fundamental Technician
  • Case Hydraulic Fundamental Technician
  • Case Powertrain Fundamental Technician
  • Case Electrical Fundamental Technician

Timeline

Service Technician Leader

Baker Implement
11.2020 - Current

Service Technician

Legacy Equipment Company
08.2017 - 11.2020

Service Technician

Jonesboro Tractor Sales
05.2010 - 08.2017

Automotive Service Technology - Automotive

Black River Technical College

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