TERRY COLLINS
Brentwood,CA
Summary
Dynamic professional with a proven track record at SBS Builders, excelling in customer service and logistics. Skilled in shipment optimization and organization, I foster strong client relationships and implement effective solutions, enhancing customer satisfaction and operational efficiency. Committed to delivering high-quality service and driving business growth through strategic insights.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
SBS BUILDERS
03.2023 - Current
- Maintained clean and organized work environment to maintain customer safety.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with other departments to guarantee customer satisfaction.
- Utilized problem-solving skills to address customer queries and complaints.
- Answered customer questions about product availability and shipment times.
- Described products to customers and how best to care for merchandise.
- Organized and scheduled customer orders to appropriate departments.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Advertising Consultant
VAULTCHASING INVESTMENTS
03.2019 - 03.2023
- Recommended specific advertising strategies based on company goals, developing individualized plans to generate revenue and build customer base.
- Developed processes to continuously monitor external advertising sphere to identify and deliver relevant insights for businesses.
- Executed full advertising campaign and research lifecycle to completion, managing external vendors and partnering with internal stakeholders.
- Contributed to business strategy through in-depth market research to understand opportunities, positioning and financial value.
- Built strong client relationships and provided high value-adding services, resulting in increased company market share.
Education
High School Diploma -
LIBERTY HIGH SCHOOL
Brentwood, CA06-2023
Skills
- Loading and Unloading
- Shipment Optimization
- Conveyor Systems
- Inspect Material
- Store Planning and Display Design
- Delivery Scheduling
- Organization and Categorization
- Purchase Order Review
- Optimize Storage
- Order Picking and Processing
- Safety Protocols
- Logistics
Timeline
Customer Service Assistant
SBS BUILDERS
03.2023 - Current
Advertising Consultant
VAULTCHASING INVESTMENTS
03.2019 - 03.2023
High School Diploma -
LIBERTY HIGH SCHOOL