Terry Dawson

• Managed inventory control, cash control and store opening and closing procedures.
• Trained team members in successful strategies to meet operational and sales targets and shop goals.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Kept orderly and accurate accounting records by monitoring sales documentation.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Submitted reports to senior management to aid in business decision-making and planning.

MECP EXPERT CERTIFIED INSTALLATION TECHNICIAN - 12 V

• Preformed Diagnostic and installation of aftermarket equipment including Hifi audio systems, lighting, remote starters, breathalyzers, head units, amplifiers, custom fabrication, & digital sound processors on a wide variety of vehicles including high end, boats, motorcycles, side by sides, golf carts, & everyday vehicles.
• Test drove vehicles to determine problems and test repairs.
• Assessed vehicle maintenance status and completed needed service.
• Communicated issues to supervisor and helped develop solutions.
• Read and followed technical documentation to complete accurate repairs.
• Inspected completed repairs to check for accuracy and functionality and maintain customer satisfaction.
• Corrected faults and maximized performance by rebuilding systems and individual components.
• Inspected customer vehicles for wear, tear and damage from accidents.
• Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
• Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
• Explained estimates and determined repair timelines to manage customer expectations.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.
• Tuned automotive systems and components to optimize functionality and prolong life of each piece.
• Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers.
• Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
• Performed scheduled and unscheduled maintenance tasks on Equipment.
• Gave accurate quotes on needed repair work, fully educating customers on possible options and plans of action.