TERRY DROWNS
Kingston,WA.
Summary
Results-driven Maintenance Technician recognized for strong mechanical troubleshooting and preventive maintenance capabilities. Committed to ensuring optimal equipment functionality while enhancing safety standards and operational efficiency.
Overview
35
35
years of professional experience
Work History
Maintenance Technician
FILLING STATION RESTAURANT AND BAR
Kingston, WA
05.2023 - Current
- Performed preventative maintenance on kitchen appliances and HVAC systems, enhancing operational efficiency.
- Diagnosed mechanical issues in restaurant equipment, implementing timely repairs to minimize downtime.
- Conducted routine inspections of equipment and systems to ensure optimal functionality.
- Collaborated with team members to develop maintenance schedules, improving workflow and service delivery.
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Installed new locks, door handles, and door closers.
- Collaborated with team members to complete larger repair projects efficiently.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Improved machine efficiency, conducting regular diagnostics and repairs.
- Enhanced guest satisfaction in facility areas by maintaining a high standard of cleanliness and functionality.
- Replaced worn or broken parts on machines and equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Repaired and replaced pumps, valves and motors.
- Executed tasks within time and budget constraints.
- Removed trash and recyclables at the end of each shift and disposed of items in proper receptacles.
- Safely and effectively handled a wide range of cleaning products and solutions.
TERMINAL ATTENDANT/INSTRUCTOR
WA. STATE D.O.T-MARINE DEVISION-WA. STATE FERRIES
Seattle, WA
03.1991 - 08.2021
- Conducted routine safety inspections, identifying potential hazards to maintain operational compliance.
- Assisted in loading and unloading operations, optimizing turnaround times for ferry services.
- Trained new attendants on safety protocols and customer service standards to enhance team performance.
- Implemented process improvements that streamlined boarding procedures, increasing passenger satisfaction.
- Coordinated with crew members to manage emergency drills, enhancing readiness for critical situations.
- Provided exceptional customer service by addressing passenger inquiries and resolving issues promptly.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Utilized strong interpersonal skills to establish rapport with guests.
- Maintained cleanliness and organization in all guest areas to ensure a pleasant environment.
- Enforced adherence to health and safety protocols, contributing to a safe environment for all.
- Handled cash transactions accurately, providing guests with prompt billing services.
- Contributed to environmental sustainability efforts by implementing waste reduction initiatives.
- Solved guest inquiries and issues promptly, ensuring their satisfaction with our services.
- Managed inventory of supplies, ensuring all necessary items were always available for guest use.
- Assisted in training new attendants, sharing best practices and tips for efficient service.
- Improved safety measures with thorough inspections and immediate reporting of any hazards.
- Monitored guest facilities for cleanliness and functionality, addressing any issues promptly to maintain high standards.
- Greeted customers and offered them assistance.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Developed and delivered training programs for marine safety protocols and operational procedures.
- Mentored new instructors in curriculum design and instructional methodologies to enhance teaching effectiveness.
- Collaborated with cross-functional teams to implement process improvements in training delivery and assessment methods.
- Evaluated instructional materials for relevance, accuracy, and alignment with industry best practices in marine operations.
- Led initiatives to integrate technology into training programs, enhancing engagement and learning outcomes for participants.
- Streamlined onboarding processes for new employees, ensuring efficient acclimatization to operational protocols and safety measures.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Tested and evaluated students on materials presented in workshops and classes.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Participated in professional development opportunities to stay current on educational trends and enhance teaching effectiveness.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Tested students to assess progress and adapted learning plans in alignment with performance.
- Optimized day-to-day instruction to align educational strategies with industry best practices.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Assisted in curriculum development, ensuring alignment with state standards and best practices for effective instruction.
- Enhanced classroom collaboration through the implementation of group projects and team-building activities.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
- Developed and clearly presented classroom rules, guidelines and objectives.
- Organized extracurricular activities that enriched students'' educational experience beyond the classroom setting.
- Conducted regular assessment tests to monitor student progress and adjust teaching strategies accordingly.
- Utilized multimedia resources to enrich learning experience and cater to visual and auditory learners.
- Orchestrated field trips and hands-on learning experiences, linking classroom theory to practical applications.
- Fostered a positive learning environment, encouraging students to express their ideas and questions freely.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Created lessons and online testing materials to facilitate remote learning.
Education
GED -
Everett Community College
Everett, WASkills
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Technical troubleshooting
- Equipment installation
- Parts replacement
- Maintenance scheduling
- Lockout and tagout procedures
- Power tools proficiency
- Hand and power tools
- Hand tools expertise
- Plumbing repairs
- Dry walling
- Roof maintenance
- Roof inspections
- Air compressors
- Door hardware
- Facility maintenance
- Building upkeep
- Machine lubrication
- System installations
- Facility repairs
- Property maintenance
- Documentation
- Documentation and reporting
- Safety awareness
- Safety-oriented mindset
- Problem detection and resolution
- Tool operation
- Critical thinking
- Troubleshooting expertise
- Organizational development
- Service-oriented mindset
- Tool operation
- Tool operation
- Power and hand tool use
- Clear communication
- Problem detection and resolution
Timeline
Maintenance Technician
FILLING STATION RESTAURANT AND BAR
05.2023 - Current
TERMINAL ATTENDANT/INSTRUCTOR
WA. STATE D.O.T-MARINE DEVISION-WA. STATE FERRIES
03.1991 - 08.2021
GED -
Everett Community College