Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Terry Fennessee

OH

Summary

Reliable Courier with background in delivering packages safely and efficiently. Familiarity with route planning, customer service, and handling sensitive documents sets apart from competition. Strengths include punctuality, time management, and ability to work under pressure. Notable positive impact on previous employers' delivery efficiency and customer satisfaction rates. Reliable Courier known for high productivity and efficiency in task completion. Specialize in time management, route optimization, and customer service, ensuring timely deliveries and positive interactions. Excel in communication, adaptability, and problem-solving to navigate challenges and maintain client satisfaction.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Medical Supply Courier

Lab Logistics/Akron Childrens Hospital Network
Akron
07.2022 - Current
  • Assisted in the sorting and organizing of packages for efficient delivery routes.
  • Provided excellent customer service by answering questions about delivery status.
  • Inspected shipments for damages or discrepancies; recorded any issues found.
  • Delivered items to residential addresses within specified time frames.
  • Assessed size, weight, and special handling requirements of each package.
  • Checked contents of shipment against shipping documents prior to leaving warehouse.
  • Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
  • Performed regular maintenance checks on vehicles including oil changes and tire rotations.
  • Loaded and unloaded cargo from trucks, vans, and containers.

Referral Coordinator/Office Assistant/Contractor

Moonlight Home Health LLc
Akron
10.2024 - 08.2025
  • Provided excellent customer service to both internal and external customers.
  • Ensured compliance with HIPAA regulations when handling patient information.
  • Performed data entry related to referrals into electronic health record systems.
  • Advised staff on appropriate protocols when making a referral.
  • Maintained accurate records of all referrals, including contact information and follow-up activities.
  • Maintained confidentiality of patient information in compliance with HIPAA regulations.
  • Created reports on referral activity and outcomes.
  • Participated in regular meetings to discuss referral strategies, network expansion, and program performance metrics.
  • Collaborated with internal departments to ensure smooth transitions for referred patients.
  • Ensured compliance with applicable laws and regulations regarding referrals.
  • Adhered to HIPAA regulations when handling confidential patient information.

Medical Supply Courier

1st American Courier /Akron Childrens Hospital
Brecksville
05.2018 - 07.2022
  • Assisted in the sorting and organizing of packages for efficient delivery routes.
  • Provided excellent customer service by answering questions about delivery status.
  • Delivered items to residential addresses within specified time frames.
  • Checked contents of shipment against shipping documents prior to leaving warehouse.
  • Verified accuracy of shipping documents such as manifests, bills of lading, invoices.
  • Performed regular maintenance checks on vehicles including oil changes and tire rotations.
  • Ensured compliance with federal regulations governing transportation of hazardous materials.
  • Assisted with loading and unloading of cargo as needed.
  • Loaded and unloaded cargo from trucks, vans, and containers.
  • Maintained accurate logs of deliveries and pickups.
  • Adhered to traffic laws while operating company vehicle according to DOT regulations.
  • Ensured all packages were properly labeled and sealed.
  • Followed safety protocols when loading, unloading, driving, and delivering items.
  • Maintained accurate records of deliveries and pick-ups using computerized tracking systems.

General Marketing/New Sales

VXI Global Solutions/Direct TV - Canton
Canton
06.2015 - 05.2018
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
  • Maintained updated knowledge through continuing education and advanced training.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

MEMBER SERVICES/MEMBERSHIP MARKETING SALES

Costco Wholesale Corp
MELROSE PARK, IL
11.2011 - 06.2015
  • Learned and adapted quickly to new technology and software applications.
  • Passionate about learning and committed to continual improvement.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

CONTRACT LOAN CLOSER//Sales Account Executive

Title Company Of America dba Able Title Company
Oakbrook Terrace, IL
06.2005 - 10.2011
  • Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
  • Collaborated with lenders, agents, and legal professionals to resolve transactional and title issues.
  • Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
  • Delivered positive customer experiences and successful deal closures through open, constructive communications.
  • Consulted with clients to recognize needs and provide tailored solutions.
  • Led and executed innovative sales strategies to close complex deals.

Education

Associate of Applied Science - Emergency Medical Services/Life Support

Southeastern Illinois College
Harrisburg, IL
06-1994

Skills

  • Route optimization and logistics
  • Compliance management and safety
  • Shipment tracking and documentation
  • Package handling and delivery
  • Vehicle maintenance and inspection
  • Customer relationship management
  • Data entry accuracy and attention to detail
  • Problem solving and conflict resolution
  • Time management and prioritization
  • Team collaboration and communication
  • Effective verbal and written communication
  • Relationship building and rapport
  • Heavy lifting and physical endurance
  • Courier training and operational efficiency

Accomplishments

Winner of the 2005 Illinois Association of Mortgage Brokers TITLE COMPANY CLOSER OF THE YEAR AWARD

Certification

EMERGENCY MEDICAL TECHNICIAN

LICENSED CPR INSTRUCTOR

CERTIFIED CPI GENTLE TOUCH RESTRAINT INSTRUCTOR

References

References available upon request.

Timeline

Referral Coordinator/Office Assistant/Contractor

Moonlight Home Health LLc
10.2024 - 08.2025

Medical Supply Courier

Lab Logistics/Akron Childrens Hospital Network
07.2022 - Current

Medical Supply Courier

1st American Courier /Akron Childrens Hospital
05.2018 - 07.2022

General Marketing/New Sales

VXI Global Solutions/Direct TV - Canton
06.2015 - 05.2018

MEMBER SERVICES/MEMBERSHIP MARKETING SALES

Costco Wholesale Corp
11.2011 - 06.2015

CONTRACT LOAN CLOSER//Sales Account Executive

Title Company Of America dba Able Title Company
06.2005 - 10.2011

Associate of Applied Science - Emergency Medical Services/Life Support

Southeastern Illinois College

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