Terry Fritchley
Automotive Reconditioning
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Regional Detail Manager
Frank's Detail Reconditioning
08.2021 - Current
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions..
- Trained detail team to deliver best possible service to customers with quality work.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Resolved problems, improved operations and provided exceptional service
- Led projects and analyzed data to identify opportunities for improvement
- Prepared variety of different written communications, reports and documents
- Managed team of employees, overseeing hiring, training and professional growth of employees
Corporate Safety Manager
Frank's Detail
01.2019 - 10.2021
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Developed and implemented safety programs.
- Addressed non-compliance issues and employees with Shop Management and suggested remediation.
- Reduced worker's compensation premiums through training and development of safety programs.
- Structured programs, produced working documentation and implemented best practices.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Oversaw and managed hiring process and assisted human resources.
- Interviewed candidates and conducted background checks and verification.
Detail Shop Manager
Frank's Detail
04.2017 - 12.2018
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Managed team of 45 personnel focused on providing expert detailing services to Manheim customers.
- Defined clear targets and objectives and communicated to other team members.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Supervised site investigations, reported issues and escalated those that required further assistance.
Detail Shop Supervisor
Frank's Detail
07.2016 - 07.2017
- Checked incoming orders and organized new stock.
- Coached employees and trained on methods for handling various aspects
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of clients preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Examined damaged vehicles to determine degree of damage.
- Examined paint and body work to meet customers expectations during weekly walks.
- Developed and maintained courteous and effective working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
High School Diploma -
Cypress Creek High School
Orlando, FL 01.1996 - 05.1999
Skills
Safety audits
Certification
OSHA
Timeline
Regional Detail Manager
Frank's Detail Reconditioning
08.2021 - Current
Corporate Safety Manager
Frank's Detail
01.2019 - 10.2021
OSHA
01-2019
Detail Shop Manager
Frank's Detail
04.2017 - 12.2018
Detail Shop Supervisor
Frank's Detail
07.2016 - 07.2017
High School Diploma -
Cypress Creek High School
01.1996 - 05.1999
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