Terry Fritchley
Automotive Reconditioning
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Regional Detail Manager
Frank's Detail Reconditioning
Orlando, FL
08.2021 - Current
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions..
- Trained detail team to deliver best possible service to customers with quality work.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Resolved problems, improved operations and provided exceptional service
- Led projects and analyzed data to identify opportunities for improvement
- Prepared variety of different written communications, reports and documents
- Managed team of employees, overseeing hiring, training and professional growth of employees
Corporate Safety Manager
Frank's Detail
Ocoee, FL
01.2019 - 10.2021
- Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
- Developed and implemented safety programs.
- Addressed non-compliance issues and employees with Shop Management and suggested remediation.
- Reduced worker's compensation premiums through training and development of safety programs.
- Structured programs, produced working documentation and implemented best practices.
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
- Oversaw and managed hiring process and assisted human resources.
- Interviewed candidates and conducted background checks and verification.
Detail Shop Manager
Frank's Detail
Elkridge, MD
04.2017 - 12.2018
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks.
- Oversaw inventory, equipment maintenance and bay cleaning.
- Maintained documentation for areas such as orders, activities, schedules and employee performance.
- Managed team of 45 personnel focused on providing expert detailing services to Manheim customers.
- Defined clear targets and objectives and communicated to other team members.
- Reduced workflow inconsistencies by recruiting and hiring capable staff members.
- Supervised site investigations, reported issues and escalated those that required further assistance.
Detail Shop Supervisor
Frank's Detail
Ocoee, Florida
07.2016 - 07.2017
- Checked incoming orders and organized new stock.
- Coached employees and trained on methods for handling various aspects
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of clients preferences.
- Submitted reports to senior management to aid in business decision-making and planning.
- Examined damaged vehicles to determine degree of damage.
- Examined paint and body work to meet customers expectations during weekly walks.
- Developed and maintained courteous and effective working relationships
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
High School Diploma -
Cypress Creek High School
Orlando, FL 01.1996 - 05.1999
Skills
Safety audits
Knowledgeable in OSHA practices
Microsoft Office
AS 400
Driver management tool
Implementing policies
Meeting oversight and participation
Certification
OSHA
Timeline
Regional Detail Manager
Frank's Detail Reconditioning
08.2021 - Current
Corporate Safety Manager
Frank's Detail
01.2019 - 10.2021
OSHA
01-2019
Detail Shop Manager
Frank's Detail
04.2017 - 12.2018
Detail Shop Supervisor
Frank's Detail
07.2016 - 07.2017
High School Diploma -
Cypress Creek High School
01.1996 - 05.1999