Terry Fuller
Tigard,OR
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Dependable professional with several years of helpdesk experience. Successfully assists end-users with complex technical issues. Communicates complicated concepts clearly and professionally handles wide-ranging questions.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Strategic Level 3 Technician
Compucom/Intel
Hillsboro, OR
09.2024 - Current
- Installing and configuring OS on client systems
- Migrating client data to new systems
- Processing and testing failed systems returned from clients
- Daily and quarterly preventative maintenance checks in the conference room environment
- Daily updates in the database of record, both online and offline
- Monitoring of online queues to assist customers with break / fix and meeting support requests
- Assisting with large deployment or renovation projects
- Server landing / decommission
- Cabling
- Remote management setup
- Proper hard drive handling and disposal
- Provide escort service for vendors / techs
- Maintain ISMP ticketing system
- Help transport hardware from lab to lab
- Help deploy new tool PC's
- Help audit machine hostnames, serial numbers, network to drop information
- Help update asset records, fix, and maintain inventory
- Putting OS on non-IT supported systems
- Break / fix support of software / hardware issues
- Managing and updating ISMP
Support Professional
Milestone Systems
Lake Oswego, OR
10.2022 - 11.2023
- Support proprietary Security Video Management System software: XProtect
- Utilize knowledge of network concepts to troubleshoot connectivity issues
- Assist on-site networking personnel with router and firewall configurations
- Utilize PowerShell and Python scripts to aid automation of processes
- Manage Windows Servers using Active Directory
- Create and manage VMs with Hyper-V
Deskside Support Technician
A3/Lam Research
Tigard, OR
06.2022 - 08.2022
- Troubleshoot Win10 and Win11 OS
- Troubleshoot MacOS and iOS
- Troubleshoot O365 issues, including SharePoint and OneDrive
- Deploy new systems to employees
- Imaging new devices for deployment, SCCM
- Manage Servers and Desktop devices, Active Directory
- Configure VPN and RD access via AD Membership and Security Groups
- Deploy and Troubleshoot Android and iOS phones
- Support of Conference room AV systems
- Decommission of old systems
Network Technician
UST/Intel
Hillsboro, OR
02.2022 - 03.2022
- Assembly of server systems and maintenance
- Troubleshoot issues reported on Network (includes physical network, switches, WAPs)
- Support issues reported on Servers hosted in server room (physical, virtual, SANs)
- Maintain the server infrastructure with regular software updates
- Respond to Security issues (Firewall, BigFix, scanning, access)
- Support Access requests (servers, shares)
IT Support
LightPoint
Portland, OR
03.2020 - 09.2021
- Troubleshoot Win7 and Win10 OS
- Configure VPN and RD for users
- Administrate Active Directory, Azure Active Directory, O365/MS365, and G Suite
- Use PowerShell scripting to manage Hybrid Exchange environments
- Manage router and firewalls
- Troubleshoot Android and iOS devices
- Deploy and Configuration Android and iOS devices using MS InTune and Google Workspace
- Configure network backups
- Administrate Messaging and VoIP systems: RingCentral, Mitel, Skype, and Slack
- Consult on upgrade projects for clients
Consultant
President/Self
Portland, OR
03.2016 - 01.2020
- Consult with business owners to determine the best POS solution for their business
- Provide first-line support of POS and Back-of-House applications including: configuration, testing, patches, updates, and upgrades
Network Support Technician
Dealer Information Systems
Bellingham, WA
01.2014 - 02.2016
- Provide Tier 2 support for Dell SonicWall routers and Wireless Access Points
- Provide Tier 1 support of IBM AS/400 servers
- Research, evaluate, and recommend for purchase the latest hardware and software required to meet client goals
- Document and keep current network platform, backup, and printing procedures
Customer Service / Technical Support
Premier Agendas, Inc.
Bellingham, WA
11.2005 - 01.2014
- Receive inbound and make outgoing customer service calls
- Provide support to external and internal staff in a high-volume manufacturing environment
- Follow the principles of Lean and 5S with the goal to achieve Just In Time efficiency
- Participate in ISO 9000 audits
- Support product web sites for internal/external customers (HTML/DHTML, Joomla!)
- Receive e-mail technical support correspondences
Education
Google Cybersecurity Certification - Python, Linux, SQL, SIEM tools, IDS/IPS tools
01.2024
Certificate in Full Stack Development - Python, Django REST, HTML/CSS, JavaScript
PDX Code Guild
Portland, OR02.2020
A.S. - Computer Information Systems, Networking and Technical Support
Whatcom Community College
Bellingham, WA03.2004
General Education -
South Whidbey High School
Langley, WA06.1998
Skills
- Mobile device management
- Data recovery
- Remote support
- Server management
- Expert diagnostics
- Wireless networking
Interests And Volunteering - Volunteering
American Red Cross, Adult Adviser for First Aid Service Team, Supervise youth as they perform basic CPR and First Aid, Provide CPR and First Aid training and testing for youth, 09/01/04, Responded to hurricanes in Florida, Provided shelter-based healthcare for more than 380 residents, Provided healthcare for 30 acute and long-term care patients
Certification
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- Google Cybersecurity
References
References available upon request.
Timeline
Strategic Level 3 Technician
Compucom/Intel
09.2024 - Current
Support Professional
Milestone Systems
10.2022 - 11.2023
Deskside Support Technician
A3/Lam Research
06.2022 - 08.2022
Network Technician
UST/Intel
02.2022 - 03.2022
IT Support
LightPoint
03.2020 - 09.2021
Consultant
President/Self
03.2016 - 01.2020
Network Support Technician
Dealer Information Systems
01.2014 - 02.2016
Customer Service / Technical Support
Premier Agendas, Inc.
11.2005 - 01.2014
Google Cybersecurity Certification - Python, Linux, SQL, SIEM tools, IDS/IPS tools
Certificate in Full Stack Development - Python, Django REST, HTML/CSS, JavaScript
PDX Code Guild
A.S. - Computer Information Systems, Networking and Technical Support
Whatcom Community College
General Education -
South Whidbey High School
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