Terry Gentry
Murfreesboro,TN
Summary
Qualified Quality Engineer accustomed to developing and monitoring improved inspection strategy to reduce errors and cultivate consistent quality. Dedicated and energetic with proven history of implementing corrective actions to drive quality and improve efficiency.
Overview
22
22
years of professional experience
Work History
Quality Engineer 2 SCM-Finished Vehicle Logistics
Nissan North America, Inc.
Smyrna, TN
04.2021 - Current
- Perform product inspections and reported results detailing errors, failures and non-conformance.
- Draft process documentation to standardize operating procedures and techniques.
- Provide spot troubleshooting of unexpected issues with products, manufacturing and design phases.
- Demonstrate strong knowledge of company standards and protocols during inspections.
- Built lasting rapport with clients and vendors to foster satisfaction and loyalty.
- Foster and maintain collaborative professional working relationship with project leadership team and client.
- Contribute to root cause evaluation to mitigate risk and foster continuous improvement.
Product Quality Area Manager
Nissan North America, Inc.
Smyrna, TN
05.2016 - 04.2021
- Successful in transition from vehicle accessory, logistics, and shipping acumen to a more quality focused day-to-day environment
- Drive Off-Department and landscape increased 50% within two months of arriving in the department
- Reduced initial scrap increase to above budget level by end of fiscal year
- All targets consistently met for two straight fiscal years in the department
- Static 2-Developing staff has been the primary focus in the area
- Off line talent on target and the overall approach to defects versus process is progressing.
Senior Level Operations Manager
Moduslink Global Solutions
Smyrna, TN
01.2016 - 04.2016
- Accountable for all reverse logistics and manufacturing operations in a 241,000 square ft
- Warehouse, including overall customer satisfaction
- Guided mini Kaizen activity in low performing area
- Reduced DL cost 50% during week long review
- Recommended client P&L renegotiation activity in effort for all parties involved to achieve high-level return
- Sought and found two high performing employees as possible leaders in organization to align operational activities with operational goals.
Operations Manager
Wallenius Wilhelmsen Logistics, Inc.
Smyrna, TN
07.2009 - 01.2016
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
- Disseminated safety information and monitored employee compliance with regulatory and organizational policies.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Operations Supervisor/Lean Coordinator
Wallenius Wilhelmsen Logistics, Inc.
Smyrna, TN
10.2002 - 07.2009
- Trained groups utilizing lean workshop principles throughout the company: I.E.-Smyrna, TN; Jacksonville, FL., Lafayette, IN; and Canton, MS.
- Trained, mentored and motivated employees to maximize team productivity.
- Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
- Built strong operational teams to meet process and production demands.
- Demonstrated consistent operational excellence to maintain stellar office reputation.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
Bachelor of Science - Health and Education
Austin Peay State University
Skills
- Budget
- Leadership/communication skills
- Business operations organization
- New product delivery
- Cost Reductions
- Matrix Management
- P&L Management
- Negotiation Skills
- Employee relations
- Customer-oriented
- Operations management
- Sound judgment
- 100% report out on "Stop, Start, Continue" by direct reports
- Non-conformance processes
- Root cause identification
- Process optimization
- Quality improvement strategy
- Process control documentation
- Inspection processes
- Production understanding
- Quality assurance controls
- Active listening
Affiliations
Deacon at Hwy. 231 Church Of Christ
Past Member of Site Global Process Excellence Team Avid Sports Fan-Football, Baseball/Softball, Basketball
Timeline
Quality Engineer 2 SCM-Finished Vehicle Logistics
Nissan North America, Inc.
04.2021 - Current
Product Quality Area Manager
Nissan North America, Inc.
05.2016 - 04.2021
Senior Level Operations Manager
Moduslink Global Solutions
01.2016 - 04.2016
Operations Manager
Wallenius Wilhelmsen Logistics, Inc.
07.2009 - 01.2016
Operations Supervisor/Lean Coordinator
Wallenius Wilhelmsen Logistics, Inc.
10.2002 - 07.2009
Bachelor of Science - Health and Education
Austin Peay State University