Terry Gonzales
High Sierra Lumber Company
Matthews,NC
37
years of professional experience
Results-driven sales consultant with extensive experience in project management and quote management. Expertise in customer relationship management and special order handling contributes to improved operational efficiency and customer satisfaction.
Work History
Lumber Sales Associate
2 Years 5 Months- Handled special orders for lumber moldings and hardware, meeting customer specifications.
- Delivered accurate product quotes to customers, facilitating informed purchasing decisions
- Executed special projects from management, supporting operational goals and team objectives.
- customer service
- inventory and order stock
Sales consultant
2 Years 9 Months- Assistant to owner Steve Conn
- Followed up on projects from estimate to scheduling install, ensuring timely completion and customer satisfaction.
- Provided front-line customer service by assisting customers with inquiries and issues.
- Reviewed and confirmed quotes for accuracy, facilitating smooth transaction processes.
- review purchase orders
- inventory control
- quick books data entry
- Managed emails and scheduled appointments using Microsoft Outlook, streamlining communication and organization.
- supplier portals
Mill Work Sales Specialist
7 Years 3 Months- Contractor and homeowner interior and exterior door orders
- coordinate installations
- Mill work department inventory
- coverage of all departments where needed
Sales
23 Years 11 Months- customer service
- supervise all sales related issues
- manage inventory
Education
Associate of Arts - Accounting
Skills
Special order handling
Order processing
Order fulfillment
Inventory control
Sales forecasting
Customer relationship management
Customer service
Affiliations
- Little League baseball coach Senior League baseball coach
- volunteer work with developmentally disabled children and adults
Timeline
Lumber Sales Associate
High Sierra Lumber Company
11.2019 - 04.2022Read More
Sales consultant
Conn Doors
01.2017 - 10.2019Read More
Mill Work Sales Specialist
Lowes Home Improvment
09.2009 - 12.2016Read More
Sales
Visalia Lumber Company
03.1985 - 02.2009Read More
College of The Sequoias
Associate of Arts from Accounting
Read More