Terry Hansen
Wolverton,MN
Summary
Results-driven professional with a strong background in customer service and problem-solving. Proven ability to enhance member satisfaction and streamline onboarding processes. Ready to contribute to organizational success through reliable and adaptable support.
Overview
10
10
years of professional experience
Work History
Member Relations Associate
Foundever
11.2015 - Current
- Facilitated effective communication between members and management to enhance customer satisfaction.
- Resolved member inquiries efficiently, ensuring timely and accurate responses.
- Streamlined onboarding processes for new members, improving initial engagement experiences.
- Collaborated with cross-functional teams to develop member-focused initiatives and programs.
- Enhanced member satisfaction by promptly addressing concerns and providing tailored solutions.
- Managed the onboarding process for new members, ensuring seamless integration into the organization''s community.
- Maintained accurate records of member information using CRM systems, ensuring prompt access during interactions for personalized service.
- Served as the primary point of contact for member inquiries, directing them to relevant departments or personnel for resolution.
- Provided exceptional customer service, consistently exceeding expectations in handling inquiries and resolving issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Education
Associate of Science - Accounting
Minnesota State Community And Technical College
Moorhead05-2013
Skills
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Computer skills
- Active listening
- Adaptability and flexibility
- Call center experience
- Data entry
- Professionalism
Timeline
Member Relations Associate
Foundever
11.2015 - Current
Associate of Science - Accounting
Minnesota State Community And Technical College