Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

ANTONIO STEWARD

Columbia,MO

Summary


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience
1
1
Certification
3
3
years of post-secondary education

Work History

Member Relations Associate

Wilsons Fitness
04.2023 - 09.2024
  • Served as the primary point of contact for member inquiries, directing them to relevant departments or personnel for resolution.
  • Maintained accurate records of member information using CRM systems, ensuring prompt access during interactions for personalized service.
  • Spearheaded member recruitment initiatives, driving growth in both individual and corporate membership numbers.

Member Service Representative

Crunch Fitness
12.2022 - 04.2023
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Warehouse Worker

PepsiCo
08.2020 - 12.2022
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Assembled pallets and crates for secure transportation of materials.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.

Traffic Management Craftsman

United States Air Force
06.2014 - 06.2020
  • Led 2 sections/6 personnel; provides personal property, passenger travel & quality control for three warehouses
  • Deployed to Al Udeid Air Base as Non-Commissioned Officer In Charge/Inbound Cargo; managed receipt/identification/inspection process of government property
  • Expedited POTUS 'no-fail' mission; empowered fuel line repair on E4-B aircraft; Hard Charger Awarded
  • Performed 47 honor guard details/264 hrs; drove 35K miles to honor fallen veterans & support familiesawarded Air Force Achievement Medal
  • Provided MSG immersion tour briefing; communicated degraded operations procedures-coined for excellence by Mission Support Group Commander

Education

Bachelor of Science - Sports Management

Lincoln University
Jefferson City, MO
08.2022 - 12.2025

Skills

  • Traffic management
  • Quality control management
  • Accounts payable management
  • Inventory records management
  • Hazardous Materials Instructor
  • Customer service
  • Teamwork and collaboration
  • Problem-solving abilities
  • Adaptability and flexibility
  • Customer relations
  • Professionalism
  • Document and records management
  • Account management

Affiliations

  • National Society of Leadership and Success

Certification

  • CPR/AED Certification

Timeline

Member Relations Associate

Wilsons Fitness
04.2023 - 09.2024

Member Service Representative

Crunch Fitness
12.2022 - 04.2023

Bachelor of Science - Sports Management

Lincoln University
08.2022 - 12.2025

Warehouse Worker

PepsiCo
08.2020 - 12.2022

Traffic Management Craftsman

United States Air Force
06.2014 - 06.2020

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ANTONIO STEWARD