Terry Harlow
Columbia,TN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Strong desire to create the best experience for customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Soulster
Edley's Bar-B-Que
Franklin, TN
05.2023 - Current
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Provided exceptional service to high volume of daily customers.
OPTOMETRIC TECHNICIAN
Dr. William L. Jones and Associates
Franklin
02.2022 - 06.2022
- Handled and filed patient records in accordance with practice standards and HIPAA
- Conducted tests to aid optometrists in accurate diagnosis and treatment for patients
- Supported contact lens exams by demonstrating contact lens care and maintaining trial inventory
- Submitted reports to physicians to summarize test results
- Submitted and managed insurance claims for patients
- Communicated with patients to schedule appointments.
CERTIFIED NURSING ASSISTANT
NHC Healthcare
Franklin
08.2021 - 01.2022
- Measured patient vital signs, recording body temperature, blood pressure, and heart rate
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Completed daily documentation and charts regarding patient care and input reports into practice databases
- Assisted with admission and discharge processes to provide continuity of care.
SERVER
Fulin's Asian Cuisine
Spring Hill
01.2021 - 05.2021
- Prepared and served food and beverages to customers
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
- Greeted and accommodated guests, building positive experience from first interaction
- Delivered customer checks and securely processed credit card or cash payments
- Resolved customer complaints and inquiries in a timely manner
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
SERVICE CHAMPION
Taco Bell
Franklin
12.2019 - 07.2020
- Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment, and facilities sanitary
- Set up dining areas for meals and clear them following meals
- Performed personnel activities such as supervising and training employees
- Accepted payment from customers and made change as necessary
- Replenished foods at serving stations
- Communicated with customers regarding orders, comments, and complaints.
Education
ASSOCIATE IN SCIENCE (A.S.) IN NURSING -
Galen College of Nursing
12.2023
Skills
- Active Listening
- Critical Thinking
- Efficiency Improvement
- Customer Service
- Fast Learner
- Hard Working
Certification
- Tennessee ABC License- Issued 3/22/23
References
References available upon request.
Timeline
Soulster
Edley's Bar-B-Que
05.2023 - Current
OPTOMETRIC TECHNICIAN
Dr. William L. Jones and Associates
02.2022 - 06.2022
CERTIFIED NURSING ASSISTANT
NHC Healthcare
08.2021 - 01.2022
SERVER
Fulin's Asian Cuisine
01.2021 - 05.2021
SERVICE CHAMPION
Taco Bell
12.2019 - 07.2020
ASSOCIATE IN SCIENCE (A.S.) IN NURSING -
Galen College of Nursing
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