Terry Hayden

• Serve as primary backup to officer in charge with various responsibilities related to compliance, operations management.
• Conduct maintenance and Driver Vehicle Inspection Reports (DVIR) audits to determine maintenance compliance with regulations.
• Driver training, safety audits, truck camera audits, electronic log audits, road tests.
• Gather information, prepare reports, and draft correspondence related to cases.
• Promote a positive safety culture by providing guidance and coaching to drivers on best practices.
• Conduct safety training and education to drivers to increase awareness of safety hazards and empower drivers to work safely.
• Conduct new driver orientation and training and provide ongoing monitoring and evaluation.
• Maintain licensing and permit books in compliance with federal and state regulations.
• Assist any department in need of help.

• Managed day-to-day business operations.
• Operated with safety and skill to avoid accidents and delays.
• Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
• Maintained daily, legible DOT log book and submitted corresponding documents.
• Operated Electronic Logging Device.
• Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
• Dropped and hooked trailers and changed configuration of equipment.
• Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
• Maintained current Class A CDL.
• Utilized GPS and other navigation tools to plan routes and stay on schedule.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Fastened chains, straps, covers, and binders to secure load during transit.
• Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
• Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
• Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.

Road in commercial tractor-trailer with spouse as an authorized passenger.

December 2003 - November 2006

Worked in health care industry. Employed by 2 nursing home facilities.

Responsible for daily care, health and welfare of residents from personal hygiene, feeding to involvement in physical and social activities.

September 2002 - November 2003

Travel Centers of America, Denver, CO

Shop Office -

Work orders (wrote and paid), parts, handled recall returns including Freightliner returns.

Fuel Desk -

Handled all transactions for fuel purchases including charge accounts, cash sales and electronic check sales.

October 2001 - June 2002

Remax Associate of Fairbanks, Fairbanks, AK

Head Receptionist and other clerical duties

Maintained data bases for: Multi List and new listings and closings.

Maintained and updated listing boards and office files.

Trained new employees on office procedures.

Assisted agents as needed.