Terry Henderson
Louisville,KY
Summary
Dynamic Compliance Manager with nearly seven years of progressive leadership experience in behavioral health, residential youth care, and security operations. Proven track record in regulatory compliance, crisis intervention, staff development, program oversight, and patient safety. Expertise in leading multidisciplinary teams and implementing trauma-informed practices while maintaining high standards of operational excellence. Currently pursuing a Bachelor of Business Administration with a concentration in Organizational Leadership, recognized for exceptional leadership abilities, de-escalation skills, and fostering positive, compliant, and therapeutic environments.
Overview
8
8
years of professional experience
Work History
Compliance Manager
Bellewood & Brooklawn
08.2026 - Current
- Developed and implemented compliance policies in alignment with regulatory requirements.
- Conducted internal audits to identify and mitigate compliance risks across operations.
- Trained staff on compliance procedures and best practices to enhance understanding.
- Collaborated with cross-functional teams to ensure adherence to state and federal regulations.
- Led investigations into compliance violations, ensuring timely resolution and corrective actions.
- Monitored changes in legislation, adapting compliance strategies accordingly for organizational alignment.
- Streamlined reporting processes, enhancing accuracy and efficiency of compliance documentation.
Residential Manager
Bellewood & Brooklawn
03.2024 - 08.2026
- Direct daily operations of residential cottage programs, ensuring consistent, high-quality care for youth.
- Supervise and coach staff, providing ongoing training, performance feedback, and support.
- Oversee treatment and service delivery, including admissions, discharges, and individualized treatment plans.
- Ensure compliance with OIG, COA, grant, contract, and licensure requirements.
- Lead team meetings and treatment planning sessions to align care strategies.
- Analyze program data, identify trends, and implement action plans for improvement.
- Serve as liaison between cottage, campus leadership, and community partners.
- Participate in crisis management and maintain on-call availability for emergencies.
- Manage scheduling and staffing to ensure adequate coverage and operational continuity.
- Support budget administration and provide recommendations to the Program Director.
- Maintain a clean, safe, and family-style living environment for residents.
- Collaborate with clinical staff to coordinate therapeutic care and interventions.
- Directed quarterly internal audits of program operations over 12-month periods, utilizing Excel and compliance checklists to validate adherence to OIG, COA, and contract standards, identifying and rectifying 95% of noncompliance findings within 30 days to enhance quality assurance and regulatory alignment.
Corrections Officer
Louisville Metro Corrections
08.2021 - 01.2024
- Maintained facility safety and security through routine patrols and monitoring of inmate activity.
- Utilized de-escalation and conflict-resolution techniques to manage high-stress situations.
- Ensured compliance with facility rules and documented behavioral concerns.
- Responded to emergencies, assisted in crisis situations, and supported incident containment.
- Completed detailed reports and communicated critical information to supervisory staff.
Shift Supervisor
Bellewood & Brooklawn
01.2019 - 08.2021
- Supervised 6-15 youth care workers, ensuring adherence to policies, procedures, and treatment standards.
- Interviewed, hired, trained, and onboarded new staff members.
- Assigned and directed daily work activities to maintain smooth program operations.
- Conducted performance evaluations and provided coaching for professional growth.
- Addressed staff concerns, resolved conflicts, and maintained a positive team environment.
Education
Bachelor of Business Administration - Organizational Leadership, minor in business
Northern Kentucky University
High School Diploma - undefined
Carl D. Perkins Job Corps
Skills
- Behavioral Health Management
- Crisis Intervention & De-escalation
- Trauma-Informed Care
- Staff Supervision & Training
- Psychiatric Patient Support
- Training and education
- Corporate governance
- Training development
- Compliance monitoring
- Compliance documentation
- Analytical thinking
- Data evaluation
- Policy revision
Timeline
Compliance Manager
Bellewood & Brooklawn
08.2026 - Current
Residential Manager
Bellewood & Brooklawn
03.2024 - 08.2026
Corrections Officer
Louisville Metro Corrections
08.2021 - 01.2024
Shift Supervisor
Bellewood & Brooklawn
01.2019 - 08.2021
High School Diploma - undefined
Carl D. Perkins Job Corps
Bachelor of Business Administration - Organizational Leadership, minor in business
Northern Kentucky University