TERRY HILL
Newark,NJ
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
25
25
years of professional experience
Work History
Permanent Substitute Teacher
Newark Public Schools
01.2007 - Current
- Work with students with behavioral challenges, demonstrating patience and adaptability
- Implement lesson plans to maintain classroom structure and facilitate student learning.
- Adapt instructional materials to meet diverse student needs and learning styles.
- Provides support in classroom management, ensuring a positive and productive environment.
- Follow classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintain day-to-day classroom management and discipline to promote learning initiatives.
- Maintains detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
Waste Management Technician
Stericycle
10.2023 - 04.2025
- Collected, transported, and disposed of regulated medical waste, emphasizing safety protocols
- Operated and maintained medical waste processing equipment to ensure compliance with safety regulations.
- Conducted routine inspections of waste disposal containers for efficiency and proper labeling.
- Collaborated with team members to improve workflow processes and enhance operational efficiency.
- Assisted in regulatory audits, ensuring documentation accuracy and adherence to environmental guidelines.
Delivery Driver
CDL Trucking, Anacapri Food Supply
10.2022 - 07.2023
- Delivered products safely and efficiently to diverse locations.
- Maintained accurate delivery records and performed vehicle inspections regularly.
- Communicated with dispatch to optimize delivery routes and schedules.
- Managed customer relations by addressing inquiries and resolving issues promptly.
- Delivered packages to customer doorsteps and business offices.
- Navigated delivery routes efficiently, ensuring timely product distribution to clients.
Holiday Worker
Post Office, Newark, NJ
Newark, NJ
12.2006 - 01.2007
- Sorted and distributed incoming mail to ensure timely delivery.
- Assisted customers with inquiries and transactions at service counter.
- Maintained inventory of shipping supplies, ensuring availability for customer needs.
- Monitored workflow to identify bottlenecks and suggested solutions for process improvements.
Luggage Handler
Huntleigh, Newark Liberty Airport
07.2003 - 08.2003
- Ensured proper handling and safety procedures during luggage transport
- Operated baggage handling equipment to ensure timely processing of luggage.
- Coordinated loading and unloading processes to optimize turnaround times for aircraft.
- Maintained a high level of customer service and safety awareness
Stock Associate
Old Navy, Elizabeth, NJ
Elizabeth, NJ
06.2002 - 08.2002
- Received and processed incoming merchandise shipments efficiently.
- Organized and maintained stockroom to optimize inventory accessibility.
- Assisted in floor merchandising to enhance product visibility and customer experience.
- Collaborated with team members to streamline restocking procedures and improve workflow efficiency.
- Implemented process improvements that reduced stock discrepancies and improved inventory accuracy.
Stock Associate
Bed, Bath & Beyond, Elizabeth, NJ
Elizabeth, NJ
06.2001 - 08.2001
- Conducted regular inventory counts to ensure accuracy of stock levels.
- Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
Education
B.A. - Business Administration
Grambling State University
05-2006
A.S.S. - Business Administration
Monroe College
06-2003
High School Diploma - undefined
Saint Patrick's High School
06-2001
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student engagement
Summary of Qualifications
- Experience in baggage handling and luggage assistance
- Excellent communication and interpersonal skills
- Ability to work efficiently in fast-paced environments
- Proactive problem-solving and safety-conscious
- Proficient in Microsoft Word and Excel
- Fast learner with a strong work ethic and team-oriented mindset
- Typing speed: 30+ WPM
Timeline
Waste Management Technician
Stericycle
10.2023 - 04.2025
Delivery Driver
CDL Trucking, Anacapri Food Supply
10.2022 - 07.2023
Permanent Substitute Teacher
Newark Public Schools
01.2007 - Current
Holiday Worker
Post Office, Newark, NJ
12.2006 - 01.2007
Luggage Handler
Huntleigh, Newark Liberty Airport
07.2003 - 08.2003
Stock Associate
Old Navy, Elizabeth, NJ
06.2002 - 08.2002
Stock Associate
Bed, Bath & Beyond, Elizabeth, NJ
06.2001 - 08.2001
A.S.S. - Business Administration
Monroe College
High School Diploma - undefined
Saint Patrick's High School
B.A. - Business Administration
Grambling State University