Terry Hottinger
Supply Chain Manager
Kailua,Hawaii
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Customer-oriented General Manager with eight years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
30
30
years of professional experience
1
1
Language
Work History
General Manager
Five Star Transportation
Honolulu, Hawaii
03.2018 - 02.2026
- Five Star is a full-service logistics company that provides distribution, fulfillment, trucking, and logistics. Founded in 2005, Five Star is a leading, client-focused transportation and third-party logistics provider for businesses within the State of Hawaii.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
Operations and Warehouse Manager
NWS Wireless
Honolulu, Hawaii
02.2016 - 03.2018
- Managed the Kapolei, HI NWS warehouse with an inventory valued at more than $5,300,000 in high-value technical and telecommunications assets and reduced the inventory loss by more than $300,000 in the first three months.
- Implemented a full-cycle inventory control system within the first 90 days of employment that increased operational efficiency and reduced lost inventory by more than $900,000 in the first year of operation.
- Issued more than $4,800,000 in materials for partner companies to support the erection of 315 cell phone towers across the Hawaiian Islands in a 12 month period.
- NWS is a Full-service telecommunications and wireless materials and logistics provider with the ability to swiftly deliver equipment and support to telecom carriers, service providers and industry professionals to erect and keep cellular sites running smoothly.
Supply Administration Chief
United States Marine Corps
Honolulu, Hawaii
04.2012 - 02.2016
- Managed an organic Supply Account covering more than 36,000 line items valued at more than $10,000,000.00 with 100% accuracy and effectively managed a team of 250 Administrative Supply Marines and ensured a program of training, coaching, and mentoring supported their professional and career development, and their physical, health, personal, family and welfare needs were met.
- Headquarters & Service Battalion, Marine Forces Pacific, Camp Smith, Hawaii
Supply Administration Chief
United States Marine Corps
Oceanside, California
01.2004 - 04.2012
- Managed, reviewed, verified, and tracked over $650,000.00 worth of open purchase requests and ensured all transactions were ethically compliant with procurement policies and guidelines.
- Appointed as the Marine Forces Pacific Unit User Account Manager and responsible for the effective management and documentation of equipment accountability and maintenance for a ledger valued at more than $25,000,000.00.
- Performed as the Substance Abuse Counseling Officer for over 1,500 personnel & managed a consistent program of scheduled & random drug & alcohol screenings, confidentiality processing test results, maintaining records with 100% accuracy & reporting negative test results, resulting in a positive rating during an Inspector General inspection.
- Developed a training and coaching program to develop five additional drug and alcohol testing officers and monitored and evaluated their effectiveness to comply with Marine Corps Orders and directives.
- Prepared the command for a Field Supply and Maintenance Analysis Officer Inspection resulting in a rating of 90% and being certified as 'mission capable' which exceeded the Area of Responsibility average of 75%.
- Performed as Base Camp Commandant, supporting more than 2,500 joint service military personnel and foreign nationals during Exercise Ulchi Freedom Guardian in South Korea, and ensured all logistical support services were provided.
- Processed and managed the Equipment Repair Order Shopping Lists for all repair parts and conducted quarterly wall-to-wall inventories of more than 36,000 warehouse items and monthly weapon inspections for more than 1,125 weapons valued at more than $1,525,000.00 with 100% accuracy.
- Designed, developed, and erected logistics support plans for contingencies, operations and exercises and managed bulk petroleum products, food, water, and waste removal for air, vehicle, and ship equipment.
- Solicited and managed contract bids for products and services up to $650,000.00 and provided thorough oversight for monthly fiscal obligations and expenditures with meticulous accuracy.
- Included over 500 urgent requisitions– or spell out to increase turn around speeds for urgent equipment requests which resulted in 95% of requests exceeding anticipated delivery.
- Managed expenditure of more than $400,000 with the effective procurement of deployment equipment, more than 100 new line items of materials for Exercise Africa Lion and personnel movements.
- Various units and locations including: 15th Marine Expeditionary Unit, Camp Pendleton, California & Iraq, 1st Supply Battalion, Camp Pendleton, California and 1st Marine Expeditionary Force, Jacksonville, Florida
- Self-motivated, with a strong sense of personal responsibility.
Education
BBA -
Coastline Community College
Fountain Valley, CA12.2014
Skills
Improve efficiency
Manage Supply Chain
Make strategic decisions
Boost employee engagement
Promote quality control
Strategic planning and critical thinking
Team leadership
Staff supervision
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervised team of 75 staff members.
Interests
Health & Fitness: Maintain peak fitness by playing Golf, attending cross fit daily, Interests: Spending quality time with family, giving back to community, traveling and experiencing new cultures
Timeline
General Manager
Five Star Transportation
03.2018 - 02.2026
Operations and Warehouse Manager
NWS Wireless
02.2016 - 03.2018
Supply Administration Chief
United States Marine Corps
04.2012 - 02.2016
Supply Administration Chief
United States Marine Corps
01.2004 - 04.2012
BBA -
Coastline Community College
TRAINING & COURSES
Designing and Leading Competitive Supply Chains
Lean Six Sigma Yellow Belt Training
Lean Six Sigma Green Belt Training
Motto
"Whether you think you can or you can’t, you’re right" —Henry Ford