Terry Knox
Gastonia,NC
Summary
Experienced owner/operator skilled in vehicle inspections, shop management, and customer service. Provides team leadership, maintains operational records, and drives smooth day-to-day execution. Known for dependable scheduling, quality assurance, and efficient service operations.
Overview
18
18
years of professional experience
Work History
Owner/Operator Technician
Jake's In & Out Auto Inspections
Charlotte, NC
09.2020 - Current
- Inspected brakes, lights, tires, and safety systems for compliance
- Managed vehicle intake and release for in-and-out auto inspections
- Explained inspection results and service needs to customers
- Maintained inspection records, permits, and shop documentation
- Enforced safety procedures and quality standards during inspections
- Supervised daily operations and resolved vehicle service issues
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw the hiring process for new employees, from recruiting to onboarding training.
- Established pricing models that balanced competitiveness with profitability goals.
- Identified potential risks associated with operations in order to minimize liabilities.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Optimized operational processes using technology solutions such as cloud computing or automation systems.
Owner/Operator Technician
Jake's In & Out
Charlotte, NC
12.2018 - 09.2020
- Opened shop in original location, later expanded to accommodate larger building and more bays.
- Managed vehicle intake and release for in-and-out auto inspections
- Inspected brakes, lights, tires, and safety systems for compliance
- Explained inspection results and service needs to customers
- Ordered supplies and maintained inspection equipment at Jake's shop
- Enforced safety procedures and quality standards during inspections
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
- Developed business plan and budget to maximize profitability.
- Set pricing structures according to market analytics and emerging trends.
- Calculated net income and adjusted strategies to increase income and bottom-line profits.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Analyzed market trends and customer feedback to identify opportunities for growth.
- Developed strategic partnerships with other businesses in order to expand reach into new markets.
- Implemented cost-saving measures across departments while maintaining quality standards.
- Tracked detailed records and driver's logs to ensure compliance with regulations and corporate policies.
- Optimized operational processes using technology solutions such as cloud computing or automation systems.
- Resolved conflicts between employees in a professional manner.
- Established relationships with customers through use of interpersonal, active listening, and inquiry response skills.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep the truck functional.
Inspector Mechanic
North 21/Sunset Auto Inspections
Charlotte, NC
11.2008 - 12.2018
- North 21 and Sunset Auto are owned by the same family. I rotated between North 21 and Sunset Auto locations.
- Inspected vehicles for safety compliance at North 21/Sunset Auto Inspections
- Verified brakes, lights, tires, and steering during inspection routines
- Conducted detailed inspections of equipment and machinery to ensure they were in compliance with safety regulations.
- Conducted checks on emissions systems to ensure regulatory compliance. and smog test results
- Operated inspection equipment and basic diagnostic tools
- Recorded inspection findings in company logs and service records
- Documented all inspection results accurately in accordance with established guidelines.
- Identified and rejected products failing to meet established quality criteria. and materials failing to meet expectations.
- Identified any potential hazards or areas that needed improvement through visual inspection and testing.
- Educated customers on failed items and necessary repairs to enhance understanding and compliance
- Referred damaged vehicles for follow-up service recommendations
- Proposed process improvements to enhance quality control measures and streamline inspection operations.
- Worked closely with management teams to help identify process improvements that would improve overall efficiency levels.
- Maintained accurate records of all tests conducted during the inspection process.
Education
Certification Automotive State Emissions & Safety
Central Piedmont Community College
Charlotte, NC09-2008
Skills
- Vehicle inspection
- Emissions testing
- Quality assurance
- Inspection equipment
- Operations oversight
- Operational strategy
- Business management
- Documentation management
- Employee onboarding
- Team leadership
- Vendor relations
- Customer service
Timeline
Owner/Operator Technician
Jake's In & Out Auto Inspections
09.2020 - Current
Owner/Operator Technician
Jake's In & Out
12.2018 - 09.2020
Inspector Mechanic
North 21/Sunset Auto Inspections
11.2008 - 12.2018
Certification Automotive State Emissions & Safety
Central Piedmont Community College