Vaughn Taylor
Sarasota,FL
Summary
Focused inventory management specialist skilled in enhancing operational efficiency and customer satisfaction. Expertise in streamlining processes and implementing cost control measures within retail settings. Strong communicator dedicated to optimizing scheduling and fostering positive customer experiences.
Overview
1
1
Certification
19
19
years of professional experience
Work History
OWNER/Operator Technician
Vaughn Taylor Auto Repair
St Thomas, VI
07.2013 - 07.2024
- Coordinated daily store operations and managed repair scheduling
- Monitored inventory levels and processed orders to ensure stock availability.
- Applied cost control measures to improve efficiency and cut waste.
- Utilized word of mouth for promotion, enhancing community engagement.
- Performed accurtate inspections, diagnosis,and repairs per customer concerns.
- Recommended additional maintainence and repairs upon inspection
Automotive Service Writer
Jordan Ford
Mishawaka, Indiana
08.2005 - 05.2011
- Prepared detailed service estimates and invoices for customers.
- Communicated with customers about vehicle issues and recommended solutions.
- Coordinated service appointments and technician schedules efficiently.
- Managed customer service inquiries for automotive repair and maintenance.
- Facilitated follow-up communications that increased customer satisfaction and retention.
- Assisted customers in understanding vehicle maintenance needs and timelines.
- Resolved customer complaints in an efficient manner while maintaining high levels of professionalism.
- Provided time and cost estimates for proposed service to gain customer authorization.
- Scheduled repair work by assigning tasks to mechanics based on skills and availability.
- Ensured accurate documentation of customer service records and repairs performed.
- Collaborated with technicians to prioritize work orders and maintain workflow.
- Managed incoming calls efficiently by providing timely responses or directing them accordingly.
- Participated in training sessions related to automotive service writing techniques.
- Recorded customer information, vehicle mileage, and details of services performed.
- Entered mechanics' time into the system, communicated completed work to customers and closed service work orders.
- Researched vehicle maintenance history to determine maintenance needs.
- Processed invoices for payment and checked warranties for coverage eligibility.
- Procured necessary parts from suppliers to ensure timely repairs. from suppliers as needed.
- Documented customer complaints and repair needs in work orders.
- Advised customers on proper care and preventive maintenance of their vehicles.
- Maintained accurate records of customer transactions including payments received.
- Welcoming customers upon arrival to provide assistance with their service inquiries. and answered inquiries about services offered.
- Arranged vehicle servicing documents systematically for easy access and reference. related to vehicle servicing or repairs.
- Processed insurance claims to recover costs for services, ensuring timely reimbursements for customers. when applicable and followed up with insurers regarding status updates.
- Explained repair procedures and pricing options clearly to help customers make informed decisions.
- Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
Education
High School Diploma -
Charlotte Amalie High School
St Thomas,VI06-1984
Skills
- Estimate preparation
- Service scheduling
- Vehicle inspection and assessment
- Parts procurement
- Inventory management
- Perform service and repairs
Certification
- Certified Ford Motor Company Master Service Writer
Accomplishments
- Service Writer Regional Competition 1st place Winner
Timeline
OWNER/Operator Technician
Vaughn Taylor Auto Repair
07.2013 - 07.2024
Automotive Service Writer
Jordan Ford
08.2005 - 05.2011
High School Diploma -
Charlotte Amalie High School