Terry Leonard

• Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Motivated and mentored merchandise team to achieve high performance and job satisfaction.
• Championed a culture of continuous improvement within the team, promoting collaboration, feedback, and best practice sharing.
• Led weekly team meetings to discuss performance metrics, identify areas for improvement, and set actionable goals.
• Supported company initiatives through active participation in storewide marketing campaigns, special events, and community engagement efforts.
• Improved store sales by implementing innovative merchandising strategies and optimizing product displays.
• Monitored competitor activities to stay informed about industry developments and capitalize on potential opportunities for growth.
• Streamlined merchandise flow by implementing efficient receiving processes and timely replenishment of the sales floor.
• Championed ongoing process improvements aimed at enhancing operational efficiency throughout all aspects of general merchandise management.

I was with Eby-Brown for 27 years, I started out as a Customer Service Representative, then a Food and Service Manager and was a Merchandising Manager when I left there to come to Giant Eagle.

• Implemented innovative visual displays that captured attention and boosted sales.
• Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Monitored inventory levels and made necessary adjustments to maximize sales and profits.
• Trained and supervised merchandising team members in best practices, improving overall performance.
• Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
• Increased sales by developing and implementing successful merchandising strategies.

• Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Established team priorities, maintained schedules and monitored performance.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.