Terry Lovell
Peoria,IL
Overview
22
22
years of professional experience
1
1
Certification
Work History
Regional Office Manager
Missouri Mentor
04.2022 - Current
- I manage all Office Coordinators across 4 offices in my region.
Office Coordinator
Missouri Mentor
10.2021 - 04.2022
- Answers an average of 20 calls daily, resolving customer service issues
- Maintain and Coordinate training programs for all employees
- Collaborate with the financial department on assigned tasks
- Oversee new employee orientation and assist with recruitment
- Maintain up-to-date personnel files
- Supply ordering for office and individuals.
Scheduler
Help At Home n/k/a Missouri Mentor
05.2020 - 10.2021
- Handled payroll and billing functions for 40 employees
- Answered calls daily, resolving customer service issues
- Maintained training program for colleagues and new staff
- Maintained consumer and employee files.
Team Lead
Help At Home n/k/a Missouri Mentor
12.2019 - 05.2020
- Supported consumers through assistance with budgeting and use of personal funds
- Maintained accurate records of all consumer funds and financial tracking's
- Ensured health and safety is met by following company safety practices
- Administered medications in accordance to Level 1 Medication Administration guidelines
- Created staffing schedules
- Scheduled and accompanied consumers to all appointments.
Direct Support Professional
Help At Home n/k/a Missouri Mentor
09.2019 - 12.2019
- Administer prescribed medication, under the written direction of physicians, and ensure clients take their medication, monitor vital signs, and ensure all medication is not out of date and in the home
- Retained accurate documentation for daily progress and activity
- Maintained and followed DMH guidelines for Abuse & Neglect
- Instructed consumers on daily living assistance and supportive oversight.
Lead Staff
Specialty Products
09.2017 - 09.2019
- Supported consumers through assistance with budgeting and use of personal funds
- Maintained accurate records of all consumer funds and financial tracking's
- Ensured health and safety is met by following company safety practices
- Administered medications in accordance to Level 1 Medication Administration guidelines
- Created staffing schedules
- Scheduled and accompanied consumers to all appointments.
Human Resources Specialist
United States Army
01.2002 - 01.2018
- Prepare and maintain officer and enlisted personnel files
- Drafted letters, documents, and reports in regards to confidential mission requirements
- Coordinated logistics
- Processed recommendations for awards and decorations
- Provided promotion and training information
- Facilitated transfers, travel orders and salary details to all divisions
- Processed classification and reclassifications actions
- Responsible for the readiness, health and welfare of all Soldiers
- Met and maintained security clearance.
Education
Business Management - Business Management
Three Rivers Community College
General Educational Development -
Obion County High School
01.2002
Skills
- Human resources (10 years)
- Employee orientation
- Office management (2 years)
- Employee relations (3 years)
- Recruiting (3 years)
- Management (5 years)
Accomplishments
2024 spring semester I made the Dean’s list.
Certification
Level 1 med aid cert
CPR/first aid cert
Crisis prevention instructor
Timeline
Regional Office Manager
Missouri Mentor
04.2022 - Current
Office Coordinator
Missouri Mentor
10.2021 - 04.2022
Scheduler
Help At Home n/k/a Missouri Mentor
05.2020 - 10.2021
Team Lead
Help At Home n/k/a Missouri Mentor
12.2019 - 05.2020
Direct Support Professional
Help At Home n/k/a Missouri Mentor
09.2019 - 12.2019
Lead Staff
Specialty Products
09.2017 - 09.2019
Human Resources Specialist
United States Army
01.2002 - 01.2018
Business Management - Business Management
Three Rivers Community College
General Educational Development -
Obion County High School
Level 1 med aid cert
CPR/first aid cert
Crisis prevention instructor