Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Terry Lowery

San Antonio,TX.

Summary

IT professional with wide-ranging experience in networking, systems, email, authentication, DNS, scripting, and programming. Deep understanding of how each part of a solution fits together. Enjoys working directly with customers to understand their needs and solve their problems. Highly motivated and results-oriented individual with a strong track record of success. Confident in ability to make significant contributions to any team and help them achieve their goals. Excited about the future of technology and eager to use skills and experience to help organizations build and maintain reliable and scalable systems.

Overview

13
13
years of professional experience

Work History

Site Reliability Engineer Team Lead

IBM
06.2021 - Current
  • Lead team that Interfaces directly with customers on large scale deployments of observability platform called Instana
  • Plan and deploy observability platforms for onprem hosted customers
  • Troubleshoot complex issues with application and act as a point of contact between customers and other technical teams
  • Lead customer escalations to follow through with resolutions
  • Write custom scripts and deployment processes for application

Devops Engineer

Rackspace
02.2018 - 06.2021
  • Primary responsibilities are to engineer and support Java, Go, Node JS, and Angular CI/CD deployments and pipelines on multi-platform environments from bare metal to Google cloud products
  • Support legacy multi-tiered application running Java, Cassandra, Elasticsearch, and Kabana and associated applications on Linux cloud and physical servers
  • Help developers in troubleshooting application issues
  • Provide on-call engineering support for monitoring solution that supports are large customer base.

System Engineer

Rackspace Hosting
01.2015 - 02.2018
  • Primary responsibilities to support Internal and customer supporting systems for password management, developer systems including linux servers running Docker and MariaDB, and Windows servers running .net, .net core, MSSql enterprise clustering
  • Migrated Synthetic monitors from legacy Sitescope application to Selenium using NodeJS to New Relic
  • Reverse engineer and provided proof of concept to take Selenium scripts
  • Investigate and run a proof of concept and plans with developers to provide a Java Spring proxy to pull metrics from Synthetic script runs
  • Support customer support to provide high level escalation for customer issues.

Support System Engineer

Rackspace Hosting
09.2010 - 01.2015
  • Provide direct escalation support for higher tiered customers, plan and engineer system builds for assigned customer, review performance and systems to plan for expansion or cost savings for under utilized systems
  • Attended customer visits with Account managers and sales to provide product recommendation and planning
  • Handle complex issues with system, application, database, and networking issues for customer base.

Education

BS - Software Engineering

Western Governors University
Salt Lake City, UT

Various tech classes including Oracle SQL, Java. - undefined

Alamo Colleges
San Antonio, TX
2019

Skills

  • Docker/Kubernetes
  • Jenkins
  • Ansible
  • Chef
  • Google Cloud Platform
  • Terraform
  • Java, Go, Rust, Python, Nodejs, React, Angular
  • Database: Mysql\MariaDB, Postgres, Cassandra
  • Platforms: Linux, Unix, OS/X
  • Team collaboration and leadership

Hobbies

  • Music (drums and guitar)
  • Flying airplanes and drones
  • Electronics and tech
  • Photography


Timeline

Site Reliability Engineer Team Lead

IBM
06.2021 - Current

Devops Engineer

Rackspace
02.2018 - 06.2021

System Engineer

Rackspace Hosting
01.2015 - 02.2018

Support System Engineer

Rackspace Hosting
09.2010 - 01.2015

BS - Software Engineering

Western Governors University

Various tech classes including Oracle SQL, Java. - undefined

Alamo Colleges

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Terry Lowery