TERRY MACHAMACHA MUNASHE
MUTARE,FITC
Summary
Dynamic Brand Ambassador with proven success at Steward Bank Zimbabwe, excelling in customer engagement and product promotion. Leveraging excellent interpersonal skills and technical support expertise, I drive brand awareness and enhance client relationships, achieving sales targets through innovative digital solutions and strategic marketing initiatives.
Overview
3
3
years of professional experience
Work History
Brand Ambassador
Steward Bank Zimbabwe
Mutare
09.2024 - Current
- Support marketing initiatives and campaigns
- Create awareness of banking products and services
- Help identify and create sales opportunities
- Plan and work at trade shows and public awareness events
- Represent the bank at community events and financial seminars
- Engage with current and potential customers to promote banking products and services
- Create awareness of the bank's offerings through personal interactions
Brand Ambassador
NMB Zimbabwe
Mutare
08.2023 - 09.2024
- Sales of banking products and customer relationship management
- Transaction processing and issue resolution
- Engagement with corporate clients for business expansion
- Bank card issuance using various banking systems
Internship
Steward Bank Zimbabwe
Mutare
01.2022 - 04.2023
- Online banking product and service management
- Record management and reconciliation
- Sales target achievement through cross-selling
- Accessing and managing banking products and services through online platforms or mobile apps
- Digitally on boarding clients by opening accounts and assisting customers when applying for loans without the need for physical paperwork or branch visits saving time and hassle for both the customer and the bank
- Providing guidance to customers, doing online transfers, handling customer queries and answering the bank phone calls
- Doing reconciliations, updating records, double checking documents before they are filed
- Digital Advertising
- Configuring POS machines, CCTV cameras, troubleshooting networks
- Maintain all related computer equipment, such as printers and scanners
- Repairing servers, computers
- Deploying POS Systems infrastructure throughout the country
- Conducting internal and external training on the usage of POS machines
- Identifying and resolving problem issues affecting POS uptime
- Training, monitoring and support of Steward Bank merchants and agents in and around the assigned region
- Merchant acquisition and management
- Competitor analysis and recommendations
- Merchant performance monitoring, reviews, and corrective action
- Preparing Merchant Services query weekly report
- Constant interaction with POS merchants to check on POS device usage and any technical issues that they may be experiencing to increase engagement
- Deploying security improvements, reconfigurations, upgrades in liaison with the Technology Security Team
Education
Bachelor of Science Honours Degree - Computer Information Systems
Africa University
01.2023
Advanced Level -
Alpha Institute College
Mutare, Zimbabwe01.2018
Ordinary Level -
St Dominic’s High
Mutare, Zimbabwe01.2016
Skills
- Excellent interpersonal skills
- Customer engagement
- Product promotion
- Technical support
- Brand awareness development
- Customer service
- Office 365
- Digital advertising
References
- Mrs J. Makoni, Branch Manager, Steward Bank, Second Street 52, Mutare, Zimbabwe, +263771222282, Joyce.Makoni@stewardbank.co.zw
- Mr F. Nyanyiwa, Branch Manager, NMB Bank, Cnr. 64 Aerodrome 2nd Street, Mutare, Zimbabwe, +263-773-248-511
- Mr. T Masese, Dean, Africa University, Fairview Rd, Old Mutare, Zimbabwe, +263-772-904-829, maseset@africau.edu
Key Areas Of Competency
- Excellent interpersonal skills
- Proficient in office operations and basic administration
- Competent computer user with expertise in Microsoft Office suite
- Strong organizational skills
- Ability to work independently or as part of a team
- Proficiency in marketing products
Timeline
Brand Ambassador
Steward Bank Zimbabwe
09.2024 - Current
Brand Ambassador
NMB Zimbabwe
08.2023 - 09.2024
Internship
Steward Bank Zimbabwe
01.2022 - 04.2023
Bachelor of Science Honours Degree - Computer Information Systems
Africa University
Advanced Level -
Alpha Institute College
Ordinary Level -
St Dominic’s High
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