Fatmah Elmassry
Jersey City,NJ
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Brand Ambassador
Topicals
01.2023 - Current
- Responsible for high-quality video content surrounding product inspired by viral social media trends to build brand affinity on campus and beyond.
- Inform X's Gen Z marketing strategies and future products through ongoing surveys, market research, and insight-sharing.
- Monitor social media impressions towards CF x Love Beauty and Planet marketing goals.
- Raise in client profits by establishing strong brand representation through face-to-face marketing.
- Introduce sales, promotions and other brand initiatives to gain customer loyalty.
Content Creator
Downtown Salon
01.2023 - Current
- Designed website, portal and large-scale web application for client.
- Redesigned site to enhance navigation and improve visual appeal.
- Implemented improvements to boost site performance.
- Reviewed information and elements regularly on website and page for accuracy and functionality.
- Gathered, defined and translated client requirements into product stories and actionable tasks.
- Curated content for social media platforms.
- Used data analysis and reporting tools to identify customer insights and optimize content performance.
Student Reporter
Wmsc 90.3 Fm
09.2021 - Current
- Provide tightly written news stories crafted from reliable sources.
- Meets deadlines with reliable, in-depth news coverage.
- Directed local news and feature reports in public radio style.
- Projects using Audacity Software.
- Received assignments and evaluated leads or tips to develop story ideas.
Student Advisor
Al-Tawheed
01.2022 - 09.2023
- Monitored student progress by discussing educational goals, grades and performance.
- Provided mental health support services to members and families.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Assistant Teacher
Hudson County Community College
09.2020 - 05.2021
- Observed student performance and analyzed individual records to assess progress.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Assisted teacher with enrichment activities, correcting papers or supervising classroom to foster positive learning environment
Cashier
C.H. MARTIN Stores
09.2018 - 01.2020
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Bachelor of Arts - Communications & Media Arts
Montclair State University
Montclair, NJ05.2024
Skills
- Customer Service
- Documentation and Reporting
- Problem-Solving
- Interpersonal and Social Skills
- Time Management
- Dependability and Honesty
- Excel/Powerpoint Skills
- Verbal and Written Communication
- Team Building
- Creative Thinking
- Collaboration Skills
- Excellent Research Skills
Languages
Arabic
Native or Bilingual
Timeline
Brand Ambassador
Topicals
01.2023 - Current
Content Creator
Downtown Salon
01.2023 - Current
Student Advisor
Al-Tawheed
01.2022 - 09.2023
Student Reporter
Wmsc 90.3 Fm
09.2021 - Current
Assistant Teacher
Hudson County Community College
09.2020 - 05.2021
Cashier
C.H. MARTIN Stores
09.2018 - 01.2020
Bachelor of Arts - Communications & Media Arts
Montclair State University
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