Terry Mangram
Lyft And Uber
Surprise,AZ
14
years of professional experience
Work History
Driver
4 Months- Navigated app-based routing to complete timely pickups and drop-offs across varied service areas.
- Maintained clean, safe vehicle conditions to support consistent rider satisfaction and comfort.
- Delivered professional customer service while handling fare questions, route adjustments, and trip concerns.
- Adhered to traffic laws, platform policies, and defensive driving practices to reduce safety risks.
- Monitored navigation updates to select efficient routes and avoid delays during peak demand periods.
- Resolved rider issues calmly, ensuring smooth trip experiences and positive service interactions.
- Managed vehicle readiness by tracking maintenance needs, fuel levels, and inspection requirements.
- Adapted quickly to changing ride requests, traffic conditions, and service-area demands.
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Customer Service Cashier
2 Years 9 Months- Processed cash, credit, and debit transactions accurately at register
- Balanced cash drawer and resolved register discrepancies efficiently
- Provided prompt customer assistance with purchases, pricing, and fuel inquiries
- Maintained clean, organized checkout area and stocked front-end supplies
- Verified age-restricted sales compliance for tobacco and lottery items
- Handled returns, exchanges, and payment issues with professionalism
- Supported shift operations by restocking merchandise and monitoring inventory
- Trained new cashiers on register procedures, customer service, and store policies
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Shuttle Driver
1 Year 2 Months- Performed minor repairs on vehicles when necessary such as changing tires or replacing light bulbs.
- Conducted safety briefings to inform passengers of emergency procedures.
- Kept shuttle and reception areas clean and organized.
- Answered questions and provided insight into local attractions and facility amenities.
- Notified dispatch of delays due to traffic or other conditions.
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Maintained a clean interior of the vehicle by vacuuming, wiping surfaces, and replenishing supplies as needed.
Truck Driver
1 Year 7 Months- Hooked and unhooked trailers from tractor and converter dollies.
- Worked well with dispatchers to communicate route and schedule changes.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Communicated with dispatchers regarding pickup and delivery times.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
Truck Driver
5 Years 1 Month- Hooked and unhooked trailers from tractor and converter dollies.
- Worked well with dispatchers to communicate route and schedule changes.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Verified load against shipping papers to ensure accuracy of shipment.
- Followed regular schedule of pickups for individual customers and groups.
IHSS Care Provider
3 Years 6 Months- Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Educated families about safety precautions for the disabled or elderly at home.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Instructed family members on how to provide bedside care.
- Managed patient transportation and appointment scheduling.
- Drove clients to doctors' appointments and social outings.
- Transported clients to medical appointments and social events.
- Managed client finances including paying bills, tracking expenses.
Parts Delivery Driver
1 Year 1 Month- Unloaded and organized inventory received from manufacturers and distribution centers.
- Packaged and safely loaded parts and materials to prevent damage during transportation.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Verified that invoices were accurate before leaving the warehouse.
- Maintained cleanliness of assigned vehicle and ensured it was properly stocked with supplies.
- Communicated with customers regarding orders, returns, and exchanges.
- Delivered parts to customers in a timely manner.
- Checked orders for accuracy prior to delivery.
Education
Certificate of Completion - Truck And Bus Driving
High School Diploma
Skills
GPS Applications
Fuel Logs
Vehicle Maintenance and Repair
Vehicle Maintenance
Scheduling Pickups
Pickup and Drop-Off Scheduling
Timeline
Driver
Lyft And Uber
06.2026 - CurrentRead More
Customer Service Cashier
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08.2023 - 05.2026Read More
Shuttle Driver
Airport shuttle of Phoenix
03.2022 - 05.2023Read More
Truck Driver
Jbhunt
01.2021 - 08.2022Read More
Truck Driver
May Trucking Company Brooks Terminal
01.2016 - 02.2021Read More
Parts Delivery Driver
NAPA Auto Parts - Genuine Parts
01.2014 - 02.2015Read More
IHSS Care Provider
George Mayberry ( Client )
07.2012 - 01.2016Read More
Carlmont High School
High School Diploma
Read More
Western Pacific Truck Driver
Certificate of Completion from Truck And Bus Driving
Read More