Terry Mann
Allison Park,PA
Summary
Accomplished Mitigation Manager with a proven track record at FireDEX of Pittsburgh, enhancing team productivity and client satisfaction through effective disaster recovery and hazard mitigation strategies. Skilled in fostering teamwork and collaboration, adept at problem-solving and maintaining attention to detail. Successfully reduced claim costs and improved project delivery times, achieving high customer satisfaction rates.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Mitigation Manager
Panhandle Restoration
03.2023 - Current
- Ensured accurate and timely documentation of all projects by maintaining detailed records and utilizing a centralized project management system.
- Reduced claim costs by implementing effective mitigation strategies and streamlining processes.
- Streamlined workflow for faster response times, enhancing overall team productivity.
- Collaborated with insurance adjusters to determine appropriate coverage amounts and streamline the claims process, expediting payment timelines.
- Maintained strong relationships with local contractors and vendors, securing competitive pricing on materials and labor costs for clients.
- Improved client satisfaction by providing timely updates and consistently meeting project deadlines.
- Conducted thorough site inspections to identify potential hazards and create customized risk management solutions.
- Developed tailored mitigation plans based on individual client needs, resulting in higher customer satisfaction rates.
- Managed complex projects involving water, fire, and mold damage restoration, ensuring successful outcomes for all parties involved.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Mitigation Manager
FireDEX of Pittsburgh
05.1995 - 04.2023
- Ensured accurate and timely documentation of all projects by maintaining detailed records and utilizing a centralized project management system.
- Reduced claim costs by implementing effective mitigation strategies and streamlining processes.
- Streamlined workflow for faster response times, enhancing overall team productivity.
- Actively participated in industry conferences and workshops to stay current on emerging trends affecting the field of property loss mitigation.
- Collaborated with insurance adjusters to determine appropriate coverage amounts and streamline the claims process, expediting payment timelines.
- Maintained strong relationships with local contractors and vendors, securing competitive pricing on materials and labor costs for clients.
- Improved client satisfaction by providing timely updates and consistently meeting project deadlines.
- Conducted thorough site inspections to identify potential hazards and create customized risk management solutions.
- Developed tailored mitigation plans based on individual client needs, resulting in higher customer satisfaction rates.
- Implemented safety protocols for field teams that minimized workplace injuries and accidents while maintaining OSHA compliance.
- Trained new staff members in company protocols and best practices, ensuring a high level of service quality.
- Established a reputation within the industry as a reliable partner by consistently delivering exceptional results for both policyholders and insurers alike.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Managed complex projects involving water, fire, and mold damage restoration, ensuring successful outcomes for all parties involved.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
High School Diploma -
Lawrence County VoTech
New Castle06-1981
Skills
- Public safety
- Hazard mitigation
- Disaster recovery
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Reliability
Certification
- OSHA Certified
- Forklift Certification
- IICRC Master Certification
Timeline
Mitigation Manager
Panhandle Restoration
03.2023 - Current
Mitigation Manager
FireDEX of Pittsburgh
05.1995 - 04.2023
High School Diploma -
Lawrence County VoTech
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