Terry Mayhall
Haltom City,TX
Summary
Proficient in customer service and accounting, offering a wealth of experience in operations and project management. Demonstrates the ability to facilitate goal achievement by efficiently coordinating resources, schedules, and team members to fulfill demands. Actively pursues opportunities to enhance operational efficiency and elevate team performance.
Overview
21
21
years of professional experience
Work History
Enterprise Expert Support
T-Mobile
Irving,, TX
10.2023 - Current
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Cultivated interpersonal skills by building positive relationships with others.
- Identified issues, analyzed information and provided solutions to problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Enterprise Expert Support
T-Mobile
Irving, TX
10.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Identified issues, analyzed information and provided solutions to problems.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Sr. Specialist, Team CEO
T-Mobile
06.2019 - 10.2023
- Consistently exceeded Service Level Agreements (SLAs) within same day touch on all cases.
- Created official letters for interactions with BBB, FCC, and AGO, ensuring compliance with rules and regulations.
- Appointed subject matter expert to handle Sprint accounts on behalf of T-Mobile, demonstrating trust and reliability.
- Consistently exceeded service expectations for all escalations despite high case volume per staff.
- Skilled mediator, adept at resolving conflicts and finding agreeable solutions.
- Proficient at breaking down complex issues, identifying root causes, and devising effective solutions.
- Verified accuracy and effectiveness of reporting processes, effectively using iCare, CST, Samson, and Atlas to track and model data for management review.
- Supported department leadership in implementing new policies, procedures and controls
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Conducted independent technical reviews of current processes and records to proactively identify and correct process and system issues.
Business Account Support Specialist
Sprint
01.2019 - 07.2019
- Cultivate and maintain business relationships for accounts with 25 or more lines.
- Identify and capitalize on sales opportunities, managing and nurturing sales funnel.
- Responsible for strategic account planning and management, collaborating with sales professionals, executives, and customers to provide tailored solutions.
- Drive results through comprehensive portfolio of Sprint business products, establishing lasting, profitable customer relationships.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Reviewed account activity to assess financial status and evaluate discrepancies.
- Set up new customer accounts and updated existing profiles with latest information.
Accounts Payable
West Way Ford
09.2017 - 01.2019
- Expertly applied high-volume payments (checks, credit cards, and cash) to corresponding invoices.
- Conducted collections outreach on average of 10 accounts monthly with past-due invoices.
- Managed tax-exempt certificates for business accounts, ensuring accurate records.
- Prepared and reconciled receivable accounts, generating monthly reports with 100% accuracy.
- Audited and processed credit card bills with 100% accuracy.
- Matched purchase orders to invoices and logged invoices into computer.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Maintained good working relationships with vendors and resolved disputes.
F&I
D&M Leasing
06.2017 - 09.2017
- Skilled at working independently and collaboratively in team environment.
- Self-motivated, with strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in team setting, providing support and guidance.
- Ensured all required documents were complete in customer paperwork with 100% accuracy.
- Prepared and organized documents for sales team and customers with 100% accuracy.
- Verified accuracy of signed documents and data entry in ADP system.
- Maintained meticulous records of financial transactions.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Title Clerk
Allen Samuels Dodge/AutoNation
08.2016 - 06.2017
- Performed data entry and other administrative tasks to keep records and files organized with 100% accurate.
- Received and processed paperwork for titles, new license plates, and renewals.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Managed validation of title documents against TTL information.
- Processed company payments to DMV for TTLs, facilitating timely issuance of tags.
- Collaborated closely with management for error resolution.
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
Phlebotomist
Carter Blood Care
02.2014 - 01.2015
- Provided excellent customer service.
- Screen donors to assure all FDA requirements to donate blood are met.
- 100% accuracy with daily QC to assure all supplies meets FDA requirements to draw component.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Senior Specialist, Federal Customer Management
Sprint
03.2003 - 10.2013
- Managed and guided team of 6-10 agents, overseeing daily tasks.
- Conducted quality checks to ensure adherence to job requirements.
- Orchestrated projects and audits, meeting deadlines and maintaining process accuracy.
- Facilitated changes to Government Corp accounts and resolved related issues.
- Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
- Conducted independent technical reviews of current processes and records to proactively identify and correct process and system issues.
Skills
- Business Opportunities Support
- Assessing Performance
- Concessions Management
- VIP Services
- Providing Solutions
- Customer Service and Assistance
- Team Operations
- Teamwork and contribution
- Accounts payable specialist
- Efficient and reliable team player
- Inventory management specialist
Accomplishments
- Achieved “Be the Reason Awards” for excellent customer service.
- Nominated to Senior Support Team in 2008 due to exceptional knowledge and willingness to assist.
Timeline
Enterprise Expert Support
T-Mobile
10.2023 - Current
Enterprise Expert Support
T-Mobile
10.2023 - Current
Sr. Specialist, Team CEO
T-Mobile
06.2019 - 10.2023
Business Account Support Specialist
Sprint
01.2019 - 07.2019
Accounts Payable
West Way Ford
09.2017 - 01.2019
F&I
D&M Leasing
06.2017 - 09.2017
Title Clerk
Allen Samuels Dodge/AutoNation
08.2016 - 06.2017
Phlebotomist
Carter Blood Care
02.2014 - 01.2015
Senior Specialist, Federal Customer Management
Sprint
03.2003 - 10.2013
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