Terry Newingham
Summary
Proven Field Service Technician with a track record of delivering exceptional customer service and technical troubleshooting, as evidenced during my tenure at Crown Lift Trucks. Skilled in preventive maintenance and problem-solving, I consistently receive positive feedback for my mechanical aptitude and positive attitude. Achieved a significant reduction in emergency response times, enhancing client satisfaction and operational efficiency.
Overview
17
17
years of professional experience
Work History
Field Service Technician
Crown Lift Trucks
09.2023 - Current
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
Field Service Technician
Fitzgerald
09.2022 - 09.2023
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
Field Service Technician
MH Equipment
10.2017 - 09.2021
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Operated hand tools and power equipment according to company safety procedures.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
UTI
UTI
04.2015 - 10.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Truck Driver
Beelman
04.2011 - 03.2014
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
Truck Driver
MBM
09.2007 - 03.2011
- Operated with safety and skill to avoid accidents and delays.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Education
Auto And Diesel Degree - Auto And Diesel Mechanic
Universal Technical Institute of Illinois
Lisle, IL10.2017
Skills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Preventive Maintenance
- Technical Troubleshooting
- Customer Service
- Mechanical Aptitude
Timeline
Field Service Technician
Crown Lift Trucks
09.2023 - Current
Field Service Technician
Fitzgerald
09.2022 - 09.2023
Field Service Technician
MH Equipment
10.2017 - 09.2021
UTI
UTI
04.2015 - 10.2017
Truck Driver
Beelman
04.2011 - 03.2014
Truck Driver
MBM
09.2007 - 03.2011
Auto And Diesel Degree - Auto And Diesel Mechanic
Universal Technical Institute of Illinois
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