Terry Orozco

Provided customer service to public probation staff, court staff, and agency professionals, facilitating effective communication and support.

Supported probation officers by providing administrative assistance during investigations.

Provided administrative support to management team.

Organized and prioritized tasks and projects, enhancing overall workflow efficiency.

Moved documents and ensured accuracy while entering confidential information into appropriate computer system with minimal errors.

Utilize computer to generate memos reports and correspondence and research file status.

Performed notarization of court documents to ensure legal compliance.

• Created, maintained, and distributed files to proper parties.
• Answer telephone emails to respond to a variety of customers and staff questions

• Led staff in daily operations to enhance team productivity.
• Managed retail operations to ensure efficient store functionality.
• Handled finance and accounting tasks to support financial health.
• Developed strategic plans to align business goals with market trends.
• Store operations oversight
• Utilized effective communication skills to enhance team collaboration.
• Collaborated with team members to achieve common objectives.
• Coached, counseled, recruited, and trained employees, evaluating their on-the-job performance.
• Supervised staff, providing guidance and support to enhance team performance.
• Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
• Collaborated with staff to enhance customer satisfaction and streamline procedures, contributing to improved profitability.
• Established budgets for the store's operations
• Oversaw inventory management through cycle counts, audits and shrinkage control.
• Implemented inventory control measures to maintain stock availability and organization.
• Maintained inventory, checking stock, and keeping up with fluctuating supply and demand.
• Implemented process improvements and identified performance gaps to enhance store operations and overall status.
• Resolved customer problems by investigating issues, answering questions and building rapport.
• Improved store status by implementing process improvements and identifying performance gaps for corrective action.
• Checked promotions for accuracy and for merchandising to company standards.
• Secured store perimeter and enforced safety procedures to minimize losses and protect assets.
• Prioritized sanitation, safety and health standards in work areas to meet OSHA standards
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.