Terry Sampson II
Goodyear,AZ
Overview
13
13
years of professional experience
Work History
Juveniel Detention Officer
Maricopa County Juvenile Probation
07.2021 - Current
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Attended to feeding, housing and physical well-being of inmates.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Regularly conducted security and sanitation checks.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Supervised and controlled behavior of up to 16 inmates.
Security Guard
Command Security Performance
10.2019 - Current
- Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Patrolled the facility every hour to look for suspicious activities.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Monitored and authorized entrance and departure of employees, visitors and other persons.
Soultion Specialist
Verizon Wireless
11.2018 - 10.2019
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
Driver/Messenger
GardaWorld
03.2014 - 08.2018
- Loaded and unloaded merchandise efficiently to meet demanding route targets.
- Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Delivered goods and services to customers on time and in excellent condition.
Assistant Coordinator
City Of Sacramento
11.2013 - 07.2014
- Organized digital and physical employee records.
- Attended weekly parks and recreation meetings and discussed goals.
- Supervised process involved in signing in and signing out students.
- Developed strong interaction and communication skills as result of participating in staff meetings and collaborating with families and guardians regarding special events.
- Patiently explained prescribed procedures and discussed test results with patients and family members.
Front End Clerk
Savemart
03.2012 - 10.2013
- Handled customer problems with knowledgeable, speedy and friendly service.
- Maintained neat and well-organized front check-out and reception areas.
- Stayed up to date on latest promotional offerings and seasonal product changes.
- Bent, lifted, opened, and moved any products weighing up to 90 pounds.
Education
High School Diploma -
Inderkum High School
Sacramento, CACriminal Justice
Sacramento City College
Sacramento, CASkills
- Criminal law understanding
- Customer service
- Natural leader
- Ability to prioritize tasks
- Ability to work unsupervised
- Issue resolution
- High-energy attitude
- Conduct Reporting
- Disciplinary Action
Accomplishments
2024-25 Juvenile Detention Officer of the Year
Spoke at a Appa Conference
Education
true
Timeline
Juveniel Detention Officer
Maricopa County Juvenile Probation
07.2021 - Current
Security Guard
Command Security Performance
10.2019 - Current
Soultion Specialist
Verizon Wireless
11.2018 - 10.2019
Driver/Messenger
GardaWorld
03.2014 - 08.2018
Assistant Coordinator
City Of Sacramento
11.2013 - 07.2014
Front End Clerk
Savemart
03.2012 - 10.2013
High School Diploma -
Inderkum High School
Criminal Justice
Sacramento City College
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