Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry Smart

Collierville ,TN

Summary

Dynamic 3rd Shift Supervisor at Waffle House Inc, recognized for enhancing team productivity through strategic workflow improvements and effective employee training. Skilled in conflict resolution and team leadership, I created a positive work culture that significantly reduced turnover, ensuring good operations and high morale among staff.

Overview

8
8
years of professional experience

Work History

3rd Shift Supervisor

Waffle House Inc
06.2023 - 04.2025
  • Conducted employee training from 1-3 people per month for new hires, ensuring thorough understanding of job responsibilities and expectations.
  • Planned engaging team-building activities aimed at boosting camaraderie and morale among night shift staff members.
  • Improved team productivity by implementing efficient workflow processes and time management strategies.
  • Handled customer concerns or complaints professionally when escalated beyond the capabilities of direct reports.
  • Reduced employee turnover rate by cultivating a positive work culture focused on teamwork and open communication.
  • Collaborated with other shift supervisors to ensure seamless transition of operations between shifts.
  • Developed strong relationships with team members, providing support and guidance for professional growth.

Material Handler

Viking Corporation
04.2023 - 07.2023
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.

Material Handler

Amazon
01.2022 - 02.2022
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
  • Conducted routine maintenance checks on material handling equipment to ensure optimal functioning throughout daily operations.
  • Expedited order fulfillment by accurately picking, packing, and shipping products to customers.

Warehouse Assistant

Southern Tire Mart
01.2021 - 12.2021
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
  • Increased productivity, utilizing forklifts and other material handling equipment effectively.

Urban Youth Worker

The City of Greenwood
06.2017 - 07.2019
  • Worked effectively in fast-paced environments
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Landscaping
  • Trash duty
  • Overall cleaning of the city

Education

N/A - N/A

Greenwood High School
Greenwood Ms
05.2019

Skills

  • Employee training
  • Positive attitude
  • Staff scheduling
  • Problem-solving
  • Strong verbal and written communication
  • Team leadership
  • Strategic thinking
  • Cash handling
  • Conflict resolution
  • Team supervision
  • Sales reporting

Timeline

3rd Shift Supervisor

Waffle House Inc
06.2023 - 04.2025

Material Handler

Viking Corporation
04.2023 - 07.2023

Material Handler

Amazon
01.2022 - 02.2022

Warehouse Assistant

Southern Tire Mart
01.2021 - 12.2021

Urban Youth Worker

The City of Greenwood
06.2017 - 07.2019

N/A - N/A

Greenwood High School

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