Timothy Payne
Warsaw
Summary
Dynamic professional with a proven track record at ARP, excelling in team leadership and process improvement. Skilled in quality assurance and conflict resolution, I have successfully enhanced operational efficiency and fostered a collaborative work environment. My innovative approach to problem-solving drives results and elevates team performance.
Overview
9
9
years of professional experience
Work History
3rd Shift Supervisor
ARP
Wyoming
10.2025 - Current
- Supervised nightly operations to ensure efficient workflow and safety compliance.
- Coordinated shift schedules to ensure adequate staffing and effective coverage during peak hours.
- Trained and mentored team members on best practices and standard procedures.
- Conducted regular inspections to maintain quality standards and compliance across operations.
- Implemented process improvements that streamlined operations and minimized downtime.
- Managed inventory levels to maintain adequate stock for production needs.
- Investigated accidents and incidents occurring during 3rd shift operations, documenting findings in reports.
Paychex/Nettime CSR
Paychex Inc
Rochester
03.2024 - 10.2025
- Resolved customer issues using internal support systems, contributing to improved client satisfaction.
- Handled escalated issues with professionalism and empathy.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Enhanced customer satisfaction by addressing problems with knowledgeable and friendly service.
- Supported clients with account inquiries and service requests to enhance overall client experience.
- Answered customer inquiries and provided accurate information regarding products and services.
- Collaborated with teams to enhance customer service processes.
- Communicated policy changes to customers clearly and concisely.
- Provided training to new employees on service protocols and tools.
- Participated in leadership training sessions to develop managerial skills. Focusing on EQ and empathy in the workforce.
Owner/Operator
MaddHatter Productions
Phoenix
10.2017 - 10.2023
- Showcased agility and innovation by creating Music Trivingo, a socially distanced entertainment solution during the pandemic, bolstering customer engagement amidst challenging circumstances.
- Cultivated vendor and customer relations, aligning products with market needs to maintain a competitive edge in a dynamic entertainment landscape.
- Spearheaded operations by managing staffing, customer relations, tech support, human resources, cloud data management, and data licensing compliance.
- Developed diverse products, including "AZ Toughest Trivia," Karaoke Bingo, and Music Trivingo, aligning entertainment solutions with client needs and market demands.
Biomedical Engineer’s Assistant
Philbrook Corp
03.2020 - 12.2021
- Orchestrated vendor relations, enhancing communication and collaboration for improved project outcomes.
- Championed quality assurance, elevating product standards through thorough evaluations and procedural improvements.
- Pioneered the compilation of the company's first Material Safety Data Sheets (MSDS), bolstering compliance and safety standards.
- Constructed and maintained clean rooms, ensuring compliance with cleanliness and operational standards vital for product development and testing.
- Thrived in a startup environment as the second full-time employee, successfully meeting nearly unattainable deadlines through innovative problem-solving and a strong work ethic.
Education
GED -
South Mountain Community College
Phoenix, AZ01-2006
Skills
- Shift Supervision
- Team Coordination
- Workforce Management
- Operational Efficiency
- Safety Compliance
- Safety Protocols
- Quality Assurance
- Inventory Management
- Inventory Software
- Operational Planning
- Process Improvement
- Vendor Relations
- Process Optimization
- Performance Monitoring
- Employee Training
- Team Leadership
- Motivational Leadership
- Conflict Resolution
- Team Collaboration
- Staff Engagement
- Data Reporting
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft OneDrive
- Microsoft OneNote
- Vendor Relations
- Decision-making Capacity
- Motivational leadership
- Decision-making capacity
- Employee recognition
- Employee recognition
Audio Engineering Software
- Karafun
- Virtual DJ
Server Management
Home Server with Remote Access
References
- James Cushman MHP, info.maddhatter@gmail.com, 480-886-3044
- David Kawalik, Philbrook Corp, david@pbci.co, 480-330-3939
- Audrey Corley, Boycott Bar, Boycottbar@gmail.com, 602-515-1494
- Christopher E Brown MHP, groovologist77@gmail.com, 480-401-6135
Hobbies and Interests
- Music Therapy
- Philanthropy
- Hiking
- Playing with new tech
Community Service
- LGBTQ++ rights
- Drug and alcohol rehab
- Cancer awareness/research
- Suicide prevention
- Feeding and clothing unhoused community
- Individual funeral cost assistance
Creative Software
- Filmora
- Photoshop
Office Software
- Microsoft Word
- Excel
- PowerPoint
- OneDrive
- OneNote
- Salesforce
- Other CRM products
Timeline
3rd Shift Supervisor
ARP
10.2025 - Current
Paychex/Nettime CSR
Paychex Inc
03.2024 - 10.2025
Biomedical Engineer’s Assistant
Philbrook Corp
03.2020 - 12.2021
Owner/Operator
MaddHatter Productions
10.2017 - 10.2023
GED -
South Mountain Community College