Terry Sullivan
Oak Lawn,IL
Summary
Dynamic and detail-oriented professional with a strong foundation in administrative, sales, and project management roles within the infrastructure industry. Proven ability to streamline operations, enhance productivity, and deliver projects on time and within budget. Skilled in fostering collaborative relationships with stakeholders to drive successful outcomes. Seeking to leverage expertise in a challenging position that offers opportunities for growth and impact.
Overview
15
15
years of professional experience
Work History
Bartender /Restaurant Server
Krapil's The Great Steak
Worth, IL
04.2025 - Current
- Crafted specialty cocktails and beverages, enhancing customer satisfaction and loyalty.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained and mentored new bartenders, fostering skill development and teamwork.
- Implemented efficient service protocols, reducing wait times during peak hours.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Resolved customer complaints promptly, improving overall dining experience at establishment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Bartender
Roberts Roadhouse
Hickory Hills, IL
11.2024 - Current
- Customer service with speed and efficiency. Memorization of dozens of cocktail recipes to execute with speed. Run POS system.
- Managed bar inventory, ensuring availability of essential supplies and minimizing waste.
- Trained new bartenders on drink preparation techniques and customer service protocols.
- Developed efficient workflows to expedite drink service during peak hours, enhancing overall guest experience.
- Implemented creative promotional strategies to increase sales of featured beverages and specials.
- Oversaw compliance with health and safety regulations, maintaining a safe environment for staff and patrons.
- Delivered exceptional customer service by building rapport and addressing guest inquiries promptly.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Bartender /Assistant Florist
Avenue Wine Bar & Flower Shop
Oak Lawn, IL
02.2018 - Current
- Customer service with speed and efficiency. Memorization of dozens of cocktail recipes to execute with speed. Run POS system for both bar and florist.
- Managed inventory levels, ensuring timely supply of beverages and minimizing waste.
- Trained and mentored junior bartenders on mixology techniques and bar operations.
- Delivered exceptional customer service, fostering repeat patronage through personalized interactions.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Implemented efficient workflows during peak hours, improving service speed and accuracy.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Inside Sales Coordinator /Office Administrator
RoadSafe Traffic Systems
Romeoville, IL
09.2019 - 11.2024
- Coordination and scheduling of project meetings, sales pick-ups and deliveries.
- Responded to customer inquiries via phone and email to provide estimates and place sales orders.
- Vendor product comparison and purchasing.
- Sales invoicing.
- Received and processed customer payments.
- Completed material certifications for government compliance.
- Managed inventory aging.
- Communicated effectively with customers, vendors, contractors, inter-office associates and supervisors.
- Maintained excellent customer and vendor relationships.
- Responded to operational challenges such as order delays and emergency use of fleet by rearranging schedules as needed.
- Assisted fleet manager to maintain vehicle IDOT compliance.
- Experience with Microsoft Office (Excel, Word, Outlook, Teams, Etc.)
- Contract processing and bid submission (review and edit contracts, complete corresponding IDOT, ISTHA, City of Chicago forms, order COIs, etc.)
- Managed order processing and tracking systems to ensure timely delivery of products.
- Developed and maintained relationships with clients to foster loyalty and repeat business.
- Collaborated with marketing teams to create promotional materials that drive lead generation efforts.
- Coordinated sales support activities to enhance team efficiency and customer satisfaction.
- Streamlined communication between sales, operations, and customer service for improved workflow efficiency.
- Trained new sales staff on best practices and system navigation for optimal performance.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Followed up with customers by phone and email to resolve issues quickly and answer questions.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
- Increased customer satisfaction by promptly addressing inquiries and providing accurate product information.
- Prioritized daily workflows, inbound calls, quotes and sales-related inquiries.
- Managed the processing of sales orders, ensuring accuracy and timeliness from placement to delivery.
- Coordinated logistics for trade shows and events, increasing brand visibility within target markets.
- Enhanced company reputation through consistent professional communication with clients via phone, email, and face-to-face meetings.
- Facilitated successful contract negotiations by working closely with legal teams and clients to reach mutually beneficial agreements.
- Supported team members by sharing best practices and knowledge, fostering a collaborative work environment.
Assistant General Manager /Lead Sales Key Holder
Destination Maternity Corp
Oak Brook, IL / Orland Park, IL
11.2017 - 08.2019
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed training programs to elevate staff performance and customer service standards.
- Analyzed sales data to inform strategic decisions and optimize inventory management.
- Fostered a culture of collaboration among departments, enhancing communication and project outcomes.
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Mentored and motivated team members to achieve challenging business goals.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Analyzed sales data to identify and capitalize on trends, driving revenue growth.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Merchandising Manager / Operations Manager
Charming Charlie
Orland Park, IL
04.2018 - 01.2019
- Developed merchandising strategies to optimize product placement and enhance customer engagement.
- Collaborated with cross-functional teams to execute promotional campaigns effectively.
- Trained and mentored team members on best practices in visual merchandising and inventory management.
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Optimized store layouts for maximum efficiency, enhancing the shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Implemented loss prevention measures that reduced shrinkage rates significantly without compromising customer service quality or store aesthetics.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Education Registrar
Dermalogica
Chicago, IL
05.2015 - 11.2017
- Managed student enrollment processes, ensuring compliance with institutional policies and regulations.
- Developed and implemented efficient record-keeping systems to enhance data accessibility and accuracy.
- Provided training and support for staff on registrar software, improving operational efficiency across departments.
- Analyzed enrollment trends to inform strategic decision-making and optimize student recruitment initiatives.
- Greeted every guest with personable approach and provided knowledgeable service.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Ensured accurate student records by diligently maintaining and updating information in the database.
- Updated computer system with latest information to keep records current and accurate.
- Maintained positive relationships with faculty members to facilitate seamless coordination on course offerings, schedules, and other academic matters impacting students'' experiences.
Hairstylist /Esthetician
Ulta
Hodgkins, IL
04.2011 - 05.2015
- Delivered exceptional haircuts and styling services, enhancing client satisfaction and loyalty.
- Advised clients on suitable hairstyles and hair care products to meet individual needs.
- Maintained cleanliness and organization of workstations, ensuring a safe environment for clients and staff.
- Developed customized treatment plans for clients, addressing specific hair concerns with targeted solutions.
- Built strong client relationships through personalized consultations and follow-up communications.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Educated customers on products to maximize benefits.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Increased salon revenue by upselling products and additional treatments during appointments.
- Organized sales area and work station to showcase products and boost sales.
- Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
Education
Cosmetology Certificate - Cosmetology
Hair Professionals Career College
Palos Hills, IL07-2010
No Degree - General Studies
Morraine Valley Community College
Palos Hills, ILDiploma - undefined
Amos Alonzo Stagg High School
Palos Hills, ILSkills
- 34 years customer service experience
- Clear and effective communication
- Strong multitasking
- Team player attitude
- Engaging personality
- Complex Problem-solving
- Payment processing
- Handling difficult customers
- Cash register operation
- Service-oriented mindset
- Inventory
Timeline
Bartender /Restaurant Server
Krapil's The Great Steak
04.2025 - Current
Bartender
Roberts Roadhouse
11.2024 - Current
Inside Sales Coordinator /Office Administrator
RoadSafe Traffic Systems
09.2019 - 11.2024
Merchandising Manager / Operations Manager
Charming Charlie
04.2018 - 01.2019
Bartender /Assistant Florist
Avenue Wine Bar & Flower Shop
02.2018 - Current
Assistant General Manager /Lead Sales Key Holder
Destination Maternity Corp
11.2017 - 08.2019
Education Registrar
Dermalogica
05.2015 - 11.2017
Hairstylist /Esthetician
Ulta
04.2011 - 05.2015
Diploma - undefined
Amos Alonzo Stagg High School
Cosmetology Certificate - Cosmetology
Hair Professionals Career College
No Degree - General Studies
Morraine Valley Community College