Summary
Overview
Work History
Education
Skills
Callings
Languages
Timeline
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Terry Tilley

Elko

Summary

Dynamic leader with a proven track record at Kohl's Department Stores, Inc, excelling in customer service and team leadership. Spearheaded initiatives that significantly enhanced customer satisfaction and sales growth. Skilled in relationship building and problem-solving, successfully mentoring staff and fostering a positive work environment. Achieved consistent sales growth through innovative strategies and effective training.

Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.

Overview

13
13
years of professional experience

Work History

Store Manager

Kohl's Department Stores, Inc
06.2014 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Completed point of sale opening and closing procedures.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.

Assistant Manager

Kohl's Department Stores, Inc
11.2011 - 06.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.

Education

High School Diploma -

Viewpoint High School
Bountiful, UT
06-2000

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Team leadership
  • Training and mentoring
  • Relationship building and management

Callings

Currently Bishopric 2nd Counselor 08/2024 - current

Elders Quorum 1st Counselor 10/2022 - current

Elders Quorum 2nd Counselor 10/2021 - 10/2022

Ward Mission Leader 07/2020 - 10/2021

YM Advisor

YM President

Ward Executive Secretary

Ward Mission Leader

11 - year old scout leader

Elders Quorum Secretary

Primary Teacher

Activities Committee

Sunday School Teacher

Elders Quorum Instructor

Priesthood Chorister

Served a full time mission in Chile, Antofagasta


Languages

Spanish
Professional Working

Timeline

Store Manager

Kohl's Department Stores, Inc
06.2014 - Current

Assistant Manager

Kohl's Department Stores, Inc
11.2011 - 06.2014

High School Diploma -

Viewpoint High School

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Terry Tilley