Terry Warren
Summary
Proven leader in IT and logistics, excelling at GXO Logistics (Google Data Center) by driving supply chain optimizations and cost reductions. Skilled in network troubleshooting and fostering team growth, I've significantly enhanced customer satisfaction and operational efficiency. Expertise in logistics analysis and IT support underpins my track record of achieving tangible improvements in fast-paced environments. Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
10
10
years of professional experience
Work History
Logistics Lead/ Dock Master
GXO Logistics (Google Data Center)
Midlothian, TX
04.2024 - Current
- Led cross-functional teams to identify process improvements, resulting in better supply chain management and cost savings.
- Enhanced customer satisfaction by ensuring timely delivery of products through constant communication with carriers and suppliers.
- Analyzed shipping data to identify trends and opportunities for improvement, driving continuous optimization efforts.
- Managed inventory levels effectively by conducting regular audits and adjusting reorder points as needed.
- Oversaw hiring, training, and evaluation of logistics team members, fostering professional growth opportunities within the department.
- Streamlined order processing by implementing an automated system that reduced errors and increased throughput capacity.
Endpoint Technician
CIG Financial/ Auto Nation
Irving, TX
11.2022 - 10.2023
- Install, configure, and perform minor repairs to various hardware, software, and peripheral equipment, following design or installation specifications.
- Set up new hire equipment for HQ employees, ensuring proper installation of cables, operating systems, appropriate software, hardware, and configuration.
- Respond to tickets and resolve issues in a proactive manner.
- Perform on-site and remote technical support for all HQ associates.
- Follow organizational guidelines for tracking inventory of all hardware and software resources.
- Software deployment.
- Microsoft AVD support
- Dell Wyse Thin Client Backend configuration/Support
- Mobile Device Management Configuration/support for HQ associates
- Lead the Incident Queue administration (escalation, assignment, & organization).
- Main POC for escalations
- Executive Support
- AV Support
- Shipping equipment to HQ remote hires.
- Lead a small team of Desktop Support Technician.
- Provide leadership, guidance, and mentorship to fellow team members.
Help Desk Support Specialist 2
Flagship Credit Acceptance
Irving, TX
07.2014 - 07.2017
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Configured hardware and granted system permissions to new employees.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
- Configured hardware, devices, and software to set up work stations for employees.
- Coordinated closely with other departments for cross-functional issue resolution when necessary.
- Patched software and installed new versions to eliminate security problems and protect data.
- Logged activities in tracking system to maintain accurate, timely records.
- Provided support for network infrastructure and baseline configurations.
- Inspected components for full power potential before and after updates.
- Researched and identified solutions to technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
West Texas A&M University
Canyon, TXSkills
- Warehouse Operations
- Logistics Analysis
- Data Center Operations
- Network Troubleshooting
- Computer hardware troubleshooting
- Network support
- Hardware diagnostics
- Maintenance and repairs
- IT support
- Incident Management
- System Administration
- Hardware and Software Repair
- Diagnostic Testing
- Network configuration
- Component Installation
Timeline
Logistics Lead/ Dock Master
GXO Logistics (Google Data Center)
04.2024 - Current
Endpoint Technician
CIG Financial/ Auto Nation
11.2022 - 10.2023
Help Desk Support Specialist 2
Flagship Credit Acceptance
07.2014 - 07.2017
West Texas A&M University