Summary
Overview
Work History
Education
Skills
Relevantexperience
Timeline

Terry Warren Jr.

Pontiac,IL

Summary

I graduated High school in two thousand eleven then I immediately enlisted into the United States Marine Corps. on the twenty fifth of May I was Honorably discharged. I'm a hardworking, hard charging, dedicated, hands-on worker that will do what has to be done for job accomplishment. Analytical problem-solver with excellent communication skills. Effective at interviewing claimants, compiling records and documenting findings. Well-versed in insurance policies, practices and standards.

Overview

13
13
years of professional experience

Work History

Claims Associate

State Farm Insurance
01.2024 - Current
  • Worked productively in fast-moving work environment to process large volumes of claims.
  • Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
  • Improved team performance by providing ongoing training and support for Claims Associates on best practices and procedures.
  • Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.

Team Member

Rivian
06.2021 - 11.2023
  • My responsibilities have evolved since first joining the company, I initially worked in Sub Module side of the Battery Department
  • Where I learned how hundreds of cells form our battery packs, how to operate cell registration, install barrier sheets and sidewalls, how to run cure and flip, how to install CCA's, and how to operate EOL testing
  • Currently I'm a team member in DCFC where I've spent months as a support technician in Carson California building RAN dispensers, helping with R&D for the DCFC team, learning from knowledgeable technicians as well as working hand in hand with engineers on potential improvement ideas for EVT2 and helping build the production line for RAN dispensers.

Detailer

Heller Motors
09.2019 - 06.2021
  • Responsibilities include washing, vacuuming, dressing, and buffing vehicles in order to get them to a high quality of cleanliness and appeal
  • Constantly trying to improve and ensure all vehicles I come across leave better than they arrived.

Cable Technician

Mediacom Communications
05.2019 - 09.2019
  • My responsibilities include installing things such as internet, TiVo, and phone and troubleshooting issues with those services
  • Helping customers understand what is included in those services and how we try to keep the customer satisfied.

Sales Assistant

Heller Motors
11.2018 - 05.2019
  • My responsibilities include organizing the vehicles on the lot, keeping vehicles fueled, maintaining the air pressure in tires of vehicles, ensuring vehicles have appropriate price tags, buyer's guides, and Heller Motors license plate brackets, helping salesmen make sure vehicles are ready for customers when they purchase said vehicle, bringing paper work to customers outside the area to make the purchasing process as easy as possible for them, delivering purchased vehicles to customers, bringing loaner vehicles to customers, picking up customer vehicles to bring to the shop so they can have work done on them while the customer is at work or otherwise engaged, taking customers to work from the store after they have dropped their vehicle off for work to be done on said vehicle and they can simply go to work instead of having to wait for the work to be finished, picking up vehicles from the El Paso store for salesmen to show customers, bringing vehicles to the body shop in El Paso so they can have work done to them, preparing chase cars for vehicle deliveries, taking in vehicles that are delivered and ensuring their up to the quality we expected when purchasing them, stocking said vehicles in, parking vehicles on the lot that are done being photographed.

Bindery Operator 1

LSC Communications
10.2017 - 03.2018
  • I earned a promotion at LSC Communications to Bindery Operator 1 and my responsibilities transitioned from working on a Stitcher Unit to assisting on a Binder machine
  • I load covers into the machine, set the binder up to load covers to the correct height of forms and properly wrap on the spine of the books, set the conveyors up to properly move the books to the hopper, set the hopper to the right length and width to get hold books properly before pushing them out to the trimmer, setting the trimmer to cut the books to the correct length and width, set the rails going from the trimmer to the stacker where books are then stacked and pushed out to whomever stacks the books off onto skids
  • I help maintain the line and troubleshoot when things aren't running correctly.

Light Equipment Operator

LSC Communications
02.2017 - 10.2017
  • I earned a promotion at LSC Communications to Light Equipment operator and my responsibilities transitioned from loading lines to assisting with the set up with the line to make ready for the next available job, reading postal markings to ensure books arrived at the necessary locations per the postal address, ensuring books were being made up to the quality standard and the necessary amount of books were on each skid that was being shipped out, operating the Arpac which is more or less a large shrinkwrapper for stacks of books to stay together until they reach their destinations, and maintaining and greasing the line.

Material Handler

LSC Communications
06.2014 - 01.2017
  • I started working at LSC Communications formerly known as R.R
  • Donnelley in June 2014 I load lines, help with the function of lines, and assist with troubleshooting issues with lines.

Seasonal Laborer

Exact Packaging
09.2013 - 10.2013
  • I started working at Exact Packaging in September of 2013 I supplied lines with product, brought boxes to lines, and banded books.

Part Time Laborer

Mycogen Seeds
08.2012 - 11.2012
  • I started working at Mycogen in August of 2012 and worked on stacking bags, driving forklifts, working the dryers during harvest, and cleaning the warehouse.

Private First Class

United States Marine Corps.
07.2011 - 05.2012
  • I joined the United States Marine Corps
  • On July eleventh of two thousand eleven and I was Honorably discharged the twenty fifth of May two thousand twelve.

Education

High School Diploma -

Pontiac Township High School, Pontiac, IL
05.2011
  • Hard worker
  • Experience in security
  • Team leading skills
  • Quick learner
  • Excel in conflict resolution
  • Good under pressure

Skills

  • Claims Processing
  • Claims
  • Claims Investigation
  • Policy Interpretation
  • Customer Service
  • Positive Attitude
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Collaboration and Teamwork
  • Leadership Qualities

Relevantexperience

As previously stated I was in the United States Marine Corps. for some time I believe the experience and training I received from that time would help me organize and lead in any area of work.

Timeline

Claims Associate - State Farm Insurance
01.2024 - Current
Team Member - Rivian
06.2021 - 11.2023
Detailer - Heller Motors
09.2019 - 06.2021
Cable Technician - Mediacom Communications
05.2019 - 09.2019
Sales Assistant - Heller Motors
11.2018 - 05.2019
Bindery Operator 1 - LSC Communications
10.2017 - 03.2018
Light Equipment Operator - LSC Communications
02.2017 - 10.2017
Material Handler - LSC Communications
06.2014 - 01.2017
Seasonal Laborer - Exact Packaging
09.2013 - 10.2013
Part Time Laborer - Mycogen Seeds
08.2012 - 11.2012
Private First Class - United States Marine Corps.
07.2011 - 05.2012
Pontiac Township High School - High School Diploma,
Terry Warren Jr.