Terry Wilson
Kansas city,United States
Summary
Dynamic Crew Leader with over 20 years of experience in managing and coordinating teams to achieve exceptional results in fast-paced environments. Expertise in training and developing team members fosters a positive work culture while ensuring efficient task completion. Proven track record of meeting project deadlines, prioritizing safety and quality, and building strong relationships with team members and clients underscores a commitment to excellence. Strong leadership abilities, along with exceptional communication and problem-solving skills, contribute to successful project execution and consistently exceed expectations.
Overview
26
26
years of professional experience
Work History
Utility Supervisor Wastewater
City of KCMO
Kansas City, MO
07.2024 - Current
- Supervised daily operations of utility services, ensuring compliance with safety regulations and standards.
- Led a team of technicians, fostering collaboration and improving operational efficiency across multiple projects.
- Developed and implemented training programs for staff, enhancing skills in equipment maintenance and customer service.
- Streamlined workflow processes, resulting in reduced response times for service requests and improved customer satisfaction.
- Provide Field supervision for several wastewater service crews engaged in sewer maintenance. Locate sewer mains and valves on maps.
- Managed high -volume 311 incoming calls prioritizing urgent service request and dispatching appropriate investigation teams to sewer back ups and city sewer overflows
- Directed routine maintenance, cleaning, and inspection of 2,800+ miles of municipal sewer pipes, reducing system blockages by utiltilizing GIS mapping to group project to log work orders, inspections, and maintenance data for the city's entire sewer network.
- Submits required reports and work with employees to resolve complaints and grievances and appraisals
- Manage crews for Snow removal
Utility Crew Leader
City of KCMO
04.2023 - Current
- Led and supervised a team of utility crew members to ensure efficient and safe completion of maintenance and repair tasks.
- Coordinated daily work assignments, schedules, and priorities for the utility crew to meet project deadlines.
- Oversaw equipment and tool inventory, maintenance, and repair to ensure proper functioning and availability for the utility crew.
- Keeps accurate logs and reading of maps to locate broken pipes
Water Servicer
City of KCMO
03.2023 - 04.2023
- Responded promptly to service calls and customer inquiries regarding water quality and supply issues, providing accurate and timely resolutions
- Conducted regular inspections of water distribution systems to ensure proper functioning and identify any potential issues
- Uses maps and drawings to locate and dig up,clean out curb boxes or meter vaults
Senior equipment operator
City of KCMO
11.2005 - 03.2023
- Experienced in operating a variety of heavy equipment, including excavators, bulldozers, and loaders, to complete construction projects efficiently and accurately
- Skilled in reading and interpreting blueprints and project plans to execute tasks according to specifications and deadlines
- Proficient in operating equipment in various weather conditions and terrains, from urban settings to remote construction sites
- Strong communication and leadership skills, with a proven track record of effectively coordinating with team members and project managers to successfully complete projects on time.
- WOC for 2+ years, location of employees on GPS, check dash cams for safety violations, ensure crew had appropiate equipment for daily duties.
Maintenance worker
City of KCMO
04.2005 - 11.2005
- Installed and repair water main breaks, installation of fire hydrants, locate valves on map to disconnect water, and reconnect. Lay pipe for water main breaks. Back fill and repave
- Responded promptly to work orders and emergency maintenance requests to address issues in a timely and efficient manner
- Managed inventory of supplies and equipment necessary for maintenance tasks, ensuring adequate stock levels for ongoing operations
Facility attendant 1
City OF KCMO
03.2000 - 04.2005
- Maintenance and cleaning duties, set up and break down of events, operation of tracter, trailers, and forklifts. operation of snorkel lift and the Zamboni for Ice resurfacing. maintain facility during shows and events.
- Assisted with cleaning and maintenance of facility premises, ensuring a clean and safe environment for staff and visitors.
- Monitored facility equipment and reported any malfunctions or maintenance issues to the appropriate personnel.
- Provided excellent customer service to all visitors, including answering questions and assisting with wayfinding.
Education
diploma - High school
Central High School
KCMO05-1993
Missouri Water Environment associations in Collections Systems Operator
City Of KCMO
05-2022
Skills
- Detail Oriented
- Punctuality and attendance
- Strong verbal communication
- Team leadership to provide a positive work environment
- Skilled maintenance and repair
- Commercial class B driver license
- Leadership skills
- Tools and equipment maintenance
- Reliability
- Teamwork and collaboration
Timeline
Utility Supervisor Wastewater
City of KCMO
07.2024 - Current
Utility Crew Leader
City of KCMO
04.2023 - Current
Water Servicer
City of KCMO
03.2023 - 04.2023
Senior equipment operator
City of KCMO
11.2005 - 03.2023
Maintenance worker
City of KCMO
04.2005 - 11.2005
Facility attendant 1
City OF KCMO
03.2000 - 04.2005
Missouri Water Environment associations in Collections Systems Operator
City Of KCMO
diploma - High school
Central High School