Summary
Overview
Work History
Education
Skills
Timeline
Generic

Terry A Haile

Philadelphia,PA

Summary

Motivated Customer Service Representative with over twenty years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator with others.

Overview

15
15
years of professional experience

Work History

Customer Service Associate

CVS Pharmacy
Philadelphia, Pennsylvania
05.2021 - 09.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Offered basic technical support for clients on wide range of company products.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Executes excellent sales floor merchandising and selling.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Monitored cash transactions at front desk to maintain responsibility for personal bank.

Sales Associate

Faber Coe & Gregg
Philadelphia, PA
08.2019 - 03.2021
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Developed, marketed and sold full range of products and support services.
  • Maintained records related to sales, returns and inventory availability.
  • Solved customer challenges by offering relevant products and services.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Prepared large cash deposits with zero discrepancies.
  • Increased sales by offering advice on purchases and promoting additional products.

Team Lead

Paradies Lagardere Shops
Philadelphia, Pennsylvania
09.2006 - 07.2019
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Designed strategic plan for component development practices to support future projects.
  • Adapted plans and adjusted equipment to maintain high standards of functionality and safety.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Documented counts and sorted finished work to promote easy access for shipping or additional processing.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Participated in cross-functional team-building activities.

Education

Finance Service Institute

Philadelphia Community College
1700 Spring Garden Street
08.2005

Skills

  • Sales
  • Invoicing
  • Client Needs Assessment
  • Shipping and Receiving
  • Sales Goals
  • Cash Handling
  • Store Merchandising
  • Product Knowledge
  • Customer Complaint Resolution
  • Cash Register Operation
  • Visual Displays

Timeline

Customer Service Associate

CVS Pharmacy
05.2021 - 09.2021

Sales Associate

Faber Coe & Gregg
08.2019 - 03.2021

Team Lead

Paradies Lagardere Shops
09.2006 - 07.2019

Finance Service Institute

Philadelphia Community College

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Terry A Haile