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Terrye Starks
Edgewood,WA
Summary
Results-driven individual with over 15 years in healthcare support. Skilled in teamwork, attention to detail, and multitasking, consistently exceeding performance targets and enhancing workflow efficiency in patient care.
Overview
15
15
years of professional experience
Work History
REP PA II
St Francis Hospital
Federal Way, WA
07.2011 - Current
- Facilitated patient communications in registration, insurance verification, authorizations and payment collections to enhance service updates.
- Assisted in managing patient records and maintaining compliance with healthcare regulations.
- Coordinated with healthcare teams to streamline patient care processes and improve workflow efficiency.
- Trained new staff on best practices for patient interaction and administrative tasks, thru effective registration.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- coordinated with team members to properly handle requests and questions.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks thru my 15 years with St. Francis Hospital.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Responded to customer questions via telephone regarding insurance benefits, provider contracts, eligibility, and claims.
Education
Associate of Arts -
Federal Institute of Business
Tyler, TXSkills
- Customer support
- Goal-oriented mindset
- Customer relations
- Data entry proficiency
- Staff training
- Multitasking Abilities
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Time management
- Problem-solving
- Reliability
Timeline
REP PA II
St Francis Hospital
07.2011 - Current
Associate of Arts -
Federal Institute of Business