Terry J. Butler
Mounds,OK
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
7
7
years of professional experience
Work History
Account Specialist
The Fastenal Company
07.2017 - Current
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Streamlined account management processes for increased efficiency and accuracy in financial reporting.
- Collaborated with sales team to upsell products and services, resulting in higher revenue generation.
- Conducted thorough analysis of client portfolios, identifying opportunities for growth and improvement.
- Maintained strong relationships with clients through regular communication and proactive problem-solving efforts.
Branch Operations Manager
The Fastenal Company
- Managing warehouse inventoryReduced staff turnover with effective training programs and employee support initiatives.
- Contributed to ongoing process improvements that led to increased efficiency across various aspects of branch operations.
- Improved branch efficiency by streamlining operations and implementing new processes.
- Managed daily branch operations for optimal productivity and customer satisfaction.
Sales Support Associate
The Fastenal Company
- Boosted customer satisfaction by providing timely and accurate sales support services.
- Enhanced team productivity by streamlining sales support processes and procedures.
- Assisted in achieving sales targets through effective coordination with the sales team.
- Strengthened client relationships, promptly addressing concerns and inquiries.
- Facilitated smooth communication between sales staff and clients to ensure seamless transactions.
Education
Bachelor of Science - Mathematics
Northeastern State University
Tahlequah, OKAssociates of Science - Fire and Emergency Service
Tulsa Community College
Tulsa, OkSkills
- Sales and Marketing
- Customer Relationship Development
- Account Updating
- Business Development
- Professional Relationships
- Correcting Discrepancies
- Restock Shelves
Timeline
Account Specialist
The Fastenal Company
07.2017 - Current
Branch Operations Manager
The Fastenal Company
Sales Support Associate
The Fastenal Company
Bachelor of Science - Mathematics
Northeastern State University
Associates of Science - Fire and Emergency Service
Tulsa Community College
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