Terrylee Royal

• Answered high volume of phone calls and email inquiries.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Organized and coordinated conferences and monthly meetings.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Took notes and dictation at meetings.
• Filed paperwork and organized computer-based information.
• Screened personal and business calls and directed to appropriate party.

• Energetic Concierge with over 20 years of

experience offering superb customer service in a very busy environment while meeting high expectations of residents and staff. Dependable with a strong work ethic and high level of performance. Strong organizational skills and attention to detail management.

• Welcomed guests upon entry and checked in

scheduled tours. Acts as the point of reference for guests who need assistance or information and attend to their wishes and requirements.

• Understood guests needs and provide them with

personalized solutions and outstanding customer service.

• Interacted and coordinated with various deliveries to

employees and client meetings.

• Monitored lobby and reports any Improprieties or

incidents to executive director.

• Answered incoming phone calls on the main phone

switchboard and directed calls to appropriate personnel.

• Located employees as requested by visitors or other personnel.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

• Drafted and reviewed legal documents for the

Commanding Officer's review and signature; communicated the coordination of non-judicial punishment cases and administrative separation boards.

• Participated and led various internal and external

committees, built, and maintained elective working relations to ensure internal and interdepartmental cooperation.

• Managed day-to-day activities for Navy Captains,

Commanding Officers, and Senior Level Executives by preparing and delivering briefings and calendar schedules.

• Trained and directed military personnel on

recordkeeping operations for officers and enlisted personnel to ensure pay and entitlements were received.

• Conducted and facilitated administrative operation

duties on organization personnel across several organization leadership teams.

• Maintained resources, supporting documentation,

schedules, identifiable personnel information, financial audits, and adhered to established guidelines and procedures in regards to program development.

• Mentored junior team members while providing

counsel, assistance, and direction on personnel management, drafting documents for organization agreements and operations.

• Assisted coworkers and staff members with special tasks on daily basis.
• Established administrative work procedures to track staff's daily tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.